ANUREET KAUR
Scarborough,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Financial advisor
World Financial group
04.2022 - Current
- Help people with their investments, mortgages, insurance and will prep
- Help people to build their own agency of licensed advisor in financial service industry.
- Facilitated presentation and recommendation of services by optimizing client relationships
Store Supervisor
Bcasual
11.2020 - Current
- Supervise and co-ordinate sales staff and Cashier
- Assign duties to staff and adjust to meet operational meets
- Prepare biweekly working schedules
- Resolve customer complaint in speedy and effective manner.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales
Security Guard
Regal
02.2021 - 11.2022
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Retail Sales Associate/ Cashier
Bcasual
08.2019 - 11.2020
- Solved differences between cash drawer and accounting information by attentively reviewing daily purchases
- Received more 95% in customer service feedback surveys by proactively responding to customer enquiries and locating products
- Organized, stock and replenished inventory efficiently, completing daily tasks 10% faster than average associates
- Accurately maintained merchandise displays while ensuring correct placement of products to maximize purchases.
Call Centre Representative
Naaptol
04.2018 - 12.2018
- Answers incoming customer calls regarding product problems, service questions and general client concerns
- Managed over more than 50 customer calls per day
- Dealing with customers through calls and chats
- Update customer information in customer service database during and after each call
- Work work management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact company's bottom line by problem solving and turning frustrated clients into repeat customers.
Education
Associate of Arts - Energy System Engineering Techniccian
Centennial College
Toronto, ON04.2020
Skills
- Microsoft Office Suite
- Customer Service Skills
- Data Entry
- Team Management
- Creative Solutions
Additional Information
Languages
English
Punjabi
Hindi
French
Timeline
Financial advisor
World Financial group
04.2022 - Current
Security Guard
Regal
02.2021 - 11.2022
Store Supervisor
Bcasual
11.2020 - Current
Retail Sales Associate/ Cashier
Bcasual
08.2019 - 11.2020
Call Centre Representative
Naaptol
04.2018 - 12.2018
Associate of Arts - Energy System Engineering Techniccian
Centennial College