Summary
Overview
Work History
Education
Skills
Certification
Pronouns
References Available
Personal Information
Affiliations
Accomplishments
Timeline
CustomerServiceRepresentative

CHUNAV DUTTA PR

Saskatoon,SK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Hinduja Global Solutions
WFH , Canada
01.2023 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.

Customer Service Representative

Walmart
SASKATOON, SK
11.2022 - 12.2022
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Corporate Trainer

Alchemy Human Resource Consultancy
United Arab Emirates, United Arab Emirates
07.2018 - 12.2020
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Introduced standardized training for cohesive learning environments.

HR Trainer/Faculty

Time Training Center
United Arab Emirates, United Arab Emirates
10.2017 - 12.2019
  • Led project management on retail training projects for key accounts
  • Engaged direct with clients to define scope and requirements, identify risks/issues, and offer effective solution

Training Manager

Reliance Communications
Mumbai, India
08.2008 - 10.2010
  • Designed and delivered the training content for Business, Network Operations, and cross-functional groups
  • Managed vendor relationships with external suppliers to ensure excellent service delivery to employees and the organization
  • Conducted program evaluation through a defined framework as per company standards
  • Managed all internal mobility for Pan India, by coordinating with partners and directors
  • Collaborated with the recruitment team (onboarding/offboarding) for new hires and transfers.

Lecturer

NMIMS University
Mumbai, India
08.2006 - 07.2008
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

Education

Certificate course - Human Resource Management & Project Management

University of Toronto
01.2022

Weyburn College - Human Resource Management

01.2020

Post-Graduate Diploma - Business Administration, Human Resources Management

SCDL
01.2013

Master of Engineering - Electronics & Telecommunication

Thadomal Shahani Engineering College Mumbai
01.2006

Bachelor of Engineering - Electronics

Marathwada Institute of Technology
01.2002

Skills

  • Microsoft Office (Word, Excel, and PPT)
  • Organizational Skills
  • Customer Support Plan Development
  • Customer Response
  • Customer Complaint Resolution
  • Payment Processing
  • Inter-Departmental Collaboration
  • Project Management

Certification

  • Engineer-in Training (P-Eng.), Association of Professional Engineers and Geoscientists of Saskatchewan, 71567, 12/2023
  • Certified Human Resource Professional (CHRP), 2021
  • Certified Learning and Development Manager (CLDM), UAE, 2020
  • Licensed Emotional Intelligence Practitioner Coach, 2020
  • NLP Leadership and Coach Practitioner, India, 2020
  • Time management course, Dale Carnegie, Calgary, Canada, 2022
  • Understanding Layoffs and Ending Employment, SGI, SK, Canada, 07/2022
  • Certificate course from University of Toronto, Canada, 2022

Pronouns

She/Her

References Available

True

Personal Information

Driving License: SK, Canada

Affiliations

  • SaskTel Saskatchewan JAZZ Festival (30 th June – 6 th July )2022- Saskatoon cycles – Bike Valet.
  • Toastmaster International (U O S)-Students. (Jan-Feb 2022)- as Evaluator & Timer.
  • Taste of Saskatchewan 11- 15 July 2022– Saskatoon Cycles - Bike Valet
  • Contribution to Pro-Bono Coaching 100 Hrs. towards ICF-ACC Certification.

Accomplishments

  • Awarded table topics master, Toastmaster International, Abu Dhabi, UAE-2020
  • ADNOC Abu Dhabi Marathon (Medal awarded) UAE -December 2019
  • Article Published on “The Human Element: Why Workforce Strategy Needs to be More Talent-
    Centric” May -2020.

Timeline

Customer Support Associate

Hinduja Global Solutions
01.2023 - Current

Customer Service Representative

Walmart
11.2022 - 12.2022

Corporate Trainer

Alchemy Human Resource Consultancy
07.2018 - 12.2020

HR Trainer/Faculty

Time Training Center
10.2017 - 12.2019

Training Manager

Reliance Communications
08.2008 - 10.2010

Lecturer

NMIMS University
08.2006 - 07.2008

Certificate course - Human Resource Management & Project Management

University of Toronto

Weyburn College - Human Resource Management

Post-Graduate Diploma - Business Administration, Human Resources Management

SCDL

Master of Engineering - Electronics & Telecommunication

Thadomal Shahani Engineering College Mumbai

Bachelor of Engineering - Electronics

Marathwada Institute of Technology
CHUNAV DUTTA PR