CHUNAV DUTTA PR
Saskatoon,SK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Hinduja Global Solutions
WFH , Canada
01.2023 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Provided seller support on refunds, posted feedback and policy changes.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
Customer Service Representative
Walmart
SASKATOON, SK
11.2022 - 12.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Corporate Trainer
Alchemy Human Resource Consultancy
United Arab Emirates, United Arab Emirates
07.2018 - 12.2020
- Supported productivity increase and business growth through new hire training and mentoring.
- Contributed to reductions in employee turnover by revamping training programs.
- Introduced standardized training for cohesive learning environments.
HR Trainer/Faculty
Time Training Center
United Arab Emirates, United Arab Emirates
10.2017 - 12.2019
- Led project management on retail training projects for key accounts
- Engaged direct with clients to define scope and requirements, identify risks/issues, and offer effective solution
Training Manager
Reliance Communications
Mumbai, India
08.2008 - 10.2010
- Designed and delivered the training content for Business, Network Operations, and cross-functional groups
- Managed vendor relationships with external suppliers to ensure excellent service delivery to employees and the organization
- Conducted program evaluation through a defined framework as per company standards
- Managed all internal mobility for Pan India, by coordinating with partners and directors
- Collaborated with the recruitment team (onboarding/offboarding) for new hires and transfers.
Lecturer
NMIMS University
Mumbai, India
08.2006 - 07.2008
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Education
Certificate course - Human Resource Management & Project Management
University of Toronto
01.2022
Weyburn College - Human Resource Management
01.2020
Post-Graduate Diploma - Business Administration, Human Resources Management
SCDL
01.2013
Master of Engineering - Electronics & Telecommunication
Thadomal Shahani Engineering College Mumbai
01.2006
Bachelor of Engineering - Electronics
Marathwada Institute of Technology
01.2002
Skills
- Microsoft Office (Word, Excel, and PPT)
- Organizational Skills
- Customer Support Plan Development
- Customer Response
- Customer Complaint Resolution
- Payment Processing
- Inter-Departmental Collaboration
- Project Management
Certification
- Engineer-in Training (P-Eng.), Association of Professional Engineers and Geoscientists of Saskatchewan, 71567, 12/2023
- Certified Human Resource Professional (CHRP), 2021
- Certified Learning and Development Manager (CLDM), UAE, 2020
- Licensed Emotional Intelligence Practitioner Coach, 2020
- NLP Leadership and Coach Practitioner, India, 2020
- Time management course, Dale Carnegie, Calgary, Canada, 2022
- Understanding Layoffs and Ending Employment, SGI, SK, Canada, 07/2022
- Certificate course from University of Toronto, Canada, 2022
Pronouns
She/Her
References Available
True
Personal Information
Driving License: SK, Canada
Affiliations
- SaskTel Saskatchewan JAZZ Festival (30 th June – 6 th July )2022- Saskatoon cycles – Bike Valet.
- Toastmaster International (U O S)-Students. (Jan-Feb 2022)- as Evaluator & Timer.
- Taste of Saskatchewan 11- 15 July 2022– Saskatoon Cycles - Bike Valet
- Contribution to Pro-Bono Coaching 100 Hrs. towards ICF-ACC Certification.
Accomplishments
- Awarded table topics master, Toastmaster International, Abu Dhabi, UAE-2020
- ADNOC Abu Dhabi Marathon (Medal awarded) UAE -December 2019
- Article Published on “The Human Element: Why Workforce Strategy Needs to be More Talent-
Centric” May -2020.
Timeline
Customer Support Associate
Hinduja Global Solutions
01.2023 - Current
Customer Service Representative
Walmart
11.2022 - 12.2022
Corporate Trainer
Alchemy Human Resource Consultancy
07.2018 - 12.2020
HR Trainer/Faculty
Time Training Center
10.2017 - 12.2019
Training Manager
Reliance Communications
08.2008 - 10.2010
Lecturer
NMIMS University
08.2006 - 07.2008
Certificate course - Human Resource Management & Project Management
University of Toronto
Weyburn College - Human Resource Management
Post-Graduate Diploma - Business Administration, Human Resources Management
SCDL
Master of Engineering - Electronics & Telecommunication
Thadomal Shahani Engineering College Mumbai
Bachelor of Engineering - Electronics
Marathwada Institute of Technology