Tanya Lang
Trout Creek,ON
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ward Clerk
North Bay Regional Health Centre
06.2023 - Current
- Tracked client movement on and off the unit by documenting times and destinations of clients.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files and delivered to appropriate personnel.
- Operated office equipment such as copiers and fax machines.
- Entered information into computer databases.
- Processed and routed incoming mail.
- Updated daily logs for tracking file movements.
- Reviewed files to check for complete and accurate information.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
- Organized paperwork for doctors, nurses and patients.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Booking appropriate transportation for patients transferring home or to another facility.
- Processing shift exchanges, vacation and time off, and adjusting the schedule accordingly.
Medical Secretary
Niagara North Family Health
St. Catharines, ON
12.2021 - 06.2023
- Contacted staff and customers to retrieve files.
- Reviewed files to check for complete and accurate information.
- Operated office equipment such as copiers and fax machines.
- Scanned and filed forms, reports, correspondence and receipts.
- Entered information into computer databases.
- Processed and routed incoming mail.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for 5 doctors and 3 nurse practitioners, scheduling appointments, and handling patient inquiries.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Education
Diploma - Medical Unit Clerk
Seneca College of Applied Arts And Technology
North York, ON2021
Certificate - University Arts And Sciences - General Arts And Sciences
Seneca College of Applied Arts And Technology
North York, ON2006
High School Diploma -
Almaguin Highlands Secondary School
South River, ON2002
Skills
- Supply Ordering
- Data Entry
- Customer Service
- Appointment Scheduling
- Patient data confidentiality
- Paperwork coordination
- Visitor directions
- Telephone reception
- EMR / EHR
- Unit secretary training
Certification
-Certified in Non Violent Crisis Prevention (NVCI)
-Certified in Gentle Persuasive Approach (GPA)
Skills
Customer service, databases, fax machines, Filing, financial, forms, mail, MS Office Suite, Multi-tasking, office equipment, personnel, copiers, Self-motivated, sorting, Time management, written communication
Timeline
Ward Clerk
North Bay Regional Health Centre
06.2023 - Current
Medical Secretary
Niagara North Family Health
12.2021 - 06.2023
Diploma - Medical Unit Clerk
Seneca College of Applied Arts And Technology
Certificate - University Arts And Sciences - General Arts And Sciences
Seneca College of Applied Arts And Technology
High School Diploma -
Almaguin Highlands Secondary School
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