Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Tanya Lang

Trout Creek,ON

Summary

Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Ward Clerk

North Bay Regional Health Centre
06.2023 - Current
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Operated office equipment such as copiers and fax machines.
  • Entered information into computer databases.
  • Processed and routed incoming mail.
  • Updated daily logs for tracking file movements.
  • Reviewed files to check for complete and accurate information.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Organized paperwork for doctors, nurses and patients.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Managed incoming calls and directed to appropriate department.
  • Booking appropriate transportation for patients transferring home or to another facility.
  • Processing shift exchanges, vacation and time off, and adjusting the schedule accordingly.

Medical Secretary

Niagara North Family Health
St. Catharines, ON
12.2021 - 06.2023
  • Contacted staff and customers to retrieve files.
  • Reviewed files to check for complete and accurate information.
  • Operated office equipment such as copiers and fax machines.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Entered information into computer databases.
  • Processed and routed incoming mail.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered phone calls and messages for 5 doctors and 3 nurse practitioners, scheduling appointments, and handling patient inquiries.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Obtained payments from patients
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.

Education

Diploma - Medical Unit Clerk

Seneca College of Applied Arts And Technology
North York, ON
2021

Certificate - University Arts And Sciences - General Arts And Sciences

Seneca College of Applied Arts And Technology
North York, ON
2006

High School Diploma -

Almaguin Highlands Secondary School
South River, ON
2002

Skills

  • Supply Ordering
  • Data Entry
  • Customer Service
  • Appointment Scheduling
  • Patient data confidentiality
  • Paperwork coordination
  • Visitor directions
  • Telephone reception
  • EMR / EHR
  • Unit secretary training

Certification

-Certified in Non Violent Crisis Prevention (NVCI)

-Certified in Gentle Persuasive Approach (GPA)

Skills

Customer service, databases, fax machines, Filing, financial, forms, mail, MS Office Suite, Multi-tasking, office equipment, personnel, copiers, Self-motivated, sorting, Time management, written communication

Timeline

Ward Clerk

North Bay Regional Health Centre
06.2023 - Current

Medical Secretary

Niagara North Family Health
12.2021 - 06.2023

Diploma - Medical Unit Clerk

Seneca College of Applied Arts And Technology

Certificate - University Arts And Sciences - General Arts And Sciences

Seneca College of Applied Arts And Technology

High School Diploma -

Almaguin Highlands Secondary School

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Tanya Lang