Cassandra Samaroo
North York,ON
Summary
Experienced and dedicated professional with 8 years of proficiency in the transportation industry. Demonstrated expertise in account management, CRM data systems, sales targets, and client territory management. Proven ability to coordinate complex logistics operations and cultivate strong client relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SHIPMENT RESOLUTION
Purolator Inc.
02.2024 - 08.2024
- Resolved 90% of shipment discrepancies and ensured the transfer of freight to trailers for continuous movement to assigned terminals within Canada.
- Generated reports targeted to individual KPI Metrics and revenue generation, utilizing Microsoft Excel and Salesforce.
- Tracked and traced high/low-value shipments within the regional, national, and international networks, ensuring timely communication and compliance with network guidelines.
- Resolved 80% of unmarked shipments utilizing internal analysis techniques and ensured final delivery to the receiving party.
LOGISTICS COORDINATOR
PAS Cargo
07.2021 - 03.2022
- Negotiated cost-effective contracts with logistics carriers and network freight forwarders (WCA & Lognet Global) to prepare quotations and bids for high-value projects. Utilized Salesforce, Office 365, WCA World Quotation System, and QuickBooks.
- Managed cross-functional teams (regional & international) resulting in the successful delivery of critical shipments required for Guyana's Oil & Gas Exploration activities.
- Participated in the development of a Database, that tracked shipments across different verticals, and monitored performance resulting in efficient data retrieval and analysis for decision-making.
- Analyzed and audited vendor invoices per shipment, for compliance against contractual agreements, resulting in savings against overcharges.
SALES & LOGISTICS SPECIALIST
CMA CGM
10.2019 - 07.2021
- Generated regional and international leads to achieve a sales target of 80 B2B clients per month (import, export & breakbulk) with a conversion of 20%.
- Communicated delayed vessel arrivals/departures to the terminals and coordinated the movements for high-priority shipments to ensure timely arrivals with immediate vessel clearance at the terminal/s.
- Generated import/export manifests ensuring compliance with regulatory and customs authorities and trade documentation requirements.
- Finalized e-bookings, waybill generation, billings, POL/POD container prioritization and shipment tracing.
SUPPLY CHAIN ANALYST INTERN
Muneshwers Limited
09.2018 - 10.2019
- RFQs (local, regional, and international vendors) for materials and fixtures for the warehouse and terminal maintenance, and special projects.
- Monitored and analyzed inventory levels for the general stores and placed international orders (ex-China, Brazil, Germany, and India) for stock replenishment and new merchandise.
- Conducted market research to identify potential new suppliers and negotiate favorable contracts.
- Reduced lead times by implementing improved scheduling techniques and prioritizing critical orders.
SHIPPING & DOCUMENTATION AGENT
Muneshwers Limited
01.2015 - 08.2018
- Maintained databases of incoming/outgoing LCL & FCL Shipments, inclusive of bookings, track and trace, billings, generation of waybills, and pre-alerts.
- Planned transportation routes and scheduled deliveries/pickups of LCL & FCL shipments.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Verified shipping and customs documentation to ensure its accuracy and compliance with regulatory agencies and customs regulations.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Postgraduate Certificate - Global Business Management
Humber College
Ontario12.2023
Bachelor of Science - Marketing
University of Guyana
Guyana07.2018
Skills
- MS Office
- Customer Relationship Management
- Scheduling and Coordinating
- Problem Resolution
- Adaptability and Flexibility
- Organizational Skills
- Coaching and Mentoring
- Task Prioritization
Certification
- Logistics & Supply Chain Management, University of Waterloo, In progress
- Microsoft Office (Word, Excel & PowerPoint), Pearson Education, 07/2022
- Customer Communications, The Chartered Institute of Marketing (UK), 12/2019
Timeline
SHIPMENT RESOLUTION
Purolator Inc.
02.2024 - 08.2024
LOGISTICS COORDINATOR
PAS Cargo
07.2021 - 03.2022
SALES & LOGISTICS SPECIALIST
CMA CGM
10.2019 - 07.2021
SUPPLY CHAIN ANALYST INTERN
Muneshwers Limited
09.2018 - 10.2019
SHIPPING & DOCUMENTATION AGENT
Muneshwers Limited
01.2015 - 08.2018
Postgraduate Certificate - Global Business Management
Humber College
Bachelor of Science - Marketing
University of Guyana
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