Summary
Overview
Work History
Education
Skills
Timeline
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Carmela Flores

San Fernando,CA

Summary

Passionate and results-driven travel professional with 20+ years of experience in VIP leisure, entertainment, and corporate travel. Proven success in booking complex itineraries, managing high-profile accounts, and maximizing revenue through expert customer service. Bilingual in English and Spanish, with advanced knowledge of GDS systems including Sabre and Apollo.

Overview

2025
2025
years of professional experience

Work History

Entertainment Specialist – Housing Department

Altour Music
04.2022 - 10.2024
  • Managed 15+ entertainment client accounts, overseeing group hotel bookings and VIP logistics for domestic and international tours.
  • Coordinated directly with hotel sales departments, negotiated contracts, and tracked attrition, cancellation terms, and deposits.
  • Acted as liaison between tour managers and hotels to ensure accurate group arrivals, amenities, and custom VIP requests.
  • Created commission invoices and trained new hires and interns in group booking processes.
  • Streamlined reservation processes using Sabre GDS, increasing efficiency and booking accuracy.

Travel Executive – VIP Private Leisure and Corporate Agent

TAG – The Appointment Group
02.2019 - 06.2020
  • Booked air, hotel, car, train and limousine using Apollo CRS, including complex international itineraries for over 10 VIP entertainment and corporate clients.
  • Used Concur to document communications and transactions for bookings.
  • Worked closely with vendors to waive fees, secure upgrades, and deliver Virtuoso amenities.
  • Built loyal client relationships through exceptional service and attention to detail.

Travel Coordinator

Plaza Travel
06.2017 - 02.2019
  • Arranged international and domestic business and leisure travel for multiple high-profile clients using Apollo CRS.
  • Processed visas and coordinated with vendors for insurance claims.
  • Maintained compliance through vendor webinars and workshops.
  • Developed strong supplier relationships across the travel industry.

Leisure / Honeymoon Specialist

CTM / Montrose Travel
01.2010 - 06.2017
  • Researched and planned vacation packages and loyalty program rewards reservations
  • Confirmed Destination Weddings, Honeymoons, sold cruises and vacation tours, arranged full itineraries including pre/post-tour extensions.
  • Consistently exceeded travel quotas and promoted ancillary products to boost agency revenue.
  • Achieved President's Club 2013-2016

Leisure Travel Agent

Worldview Travel Beverly Hills
  • Managed travel for high-profile clientele, including 24/7 on-call service for 7 recurring clients.
  • Arranged air, hotel, mileage rewards, and vacation packages, handling 15+ new clients weekly.
  • Generated $350K in annual sales, surpassing goals using Sabre CRS.
  • Built strong relationships with suppliers to secure exclusive deals and discounts for clients.
  • Collaborated with team members to share knowledge and ensure consistent quality of service across the agency.

Education

Diploma - Business and Transportation Management

Academy Pacific Travel College
Hollywood, CA
08.1994

Coursework - Small Business Management & Travel

West Los Angeles College & Los Angeles City College
Los Angeles, CA

Skills

  • Sabre and Apollo GDS Systems
  • Domestic & International Itinerary Planning
  • VIP & Entertainment Travel Coordination
  • Bilingual: English & Spanish
  • Vendor Relations & Contract Negotiation
  • Group Hotel Bookings & Tour Support

Timeline

Entertainment Specialist – Housing Department

Altour Music
04.2022 - 10.2024

Travel Executive – VIP Private Leisure and Corporate Agent

TAG – The Appointment Group
02.2019 - 06.2020

Travel Coordinator

Plaza Travel
06.2017 - 02.2019

Leisure / Honeymoon Specialist

CTM / Montrose Travel
01.2010 - 06.2017

Leisure Travel Agent

Worldview Travel Beverly Hills

Diploma - Business and Transportation Management

Academy Pacific Travel College

Coursework - Small Business Management & Travel

West Los Angeles College & Los Angeles City College

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Carmela Flores