Byron Tope
Lethbridge,AB
Summary
Dedicated counter salesperson with strong skills in customer relationship management, technical support, and inventory management. Proven ability to efficiently process orders and train staff, ensuring exceptional service and operational excellence.
Overview
25
25
years of professional experience
Work History
Counter sales person
Bartle And Gibsons LTD
Lethbridge, Alberta
02.2018 - Current
- Processed customer orders efficiently to ensure prompt fulfillment and delivery
- Provided training to new staff on proper handling of parts and tools.
- Established effective working relationships with colleagues across departments.
- Inspected returned items for damage or defects before restocking them into inventory.
- Responded promptly to inquiries from customers regarding pricing, availability, and product specifications.
- Provided technical support and advice to customers regarding part compatibility and installation.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Assisted customers in selecting products and addressing inquiries.
- Organized store displays to maximize visibility of products for customers.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Counter Salesperson
BW construction products
Lethbridge, Alberta
05.2012 - 09.2016
- Assisted customers with product selection and recommendations.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized stock displays.
- Answered customer inquiries regarding products and services.
- Handled returns and exchanges following company policies.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Verified that all transactions were completed accurately before closing out each sale.
- Answered customer inquiries regarding prices, availability, and product features.
- Provided advice on products, services, and promotions to customers.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Organized store displays to maximize visibility of products for customers.
- Resolved discrepancies between customer orders and actual deliveries.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
Counter Salesperson
Lethbridge faster and tools LTD
Lethbridge, Alberta
09.2000 - 04.2012
- Assisted customers with product selection and recommendations.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized stock displays.
- Answered customer inquiries regarding products and services.
- Trained new staff on sales techniques and store procedures.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Answered customer inquiries regarding prices, availability, and product features.
- Provided advice on products, services, and promotions to customers.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Assisted in training new employees on proper counter sales techniques.
- Organized store displays to maximize visibility of products for customers.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Parts Trade Course - Partsman
Lethbridge Community College
Lethbridge, AB04-1999
Skills
- Customer relationship management
- Point-of-sale transactions
- Inventory management
- Technical support
- Product knowledge
- Visual merchandising
Timeline
Counter sales person
Bartle And Gibsons LTD
02.2018 - Current
Counter Salesperson
BW construction products
05.2012 - 09.2016
Counter Salesperson
Lethbridge faster and tools LTD
09.2000 - 04.2012
Parts Trade Course - Partsman
Lethbridge Community College