Byron Mendoza
Lethbridge,AB
Summary
Competent Telecommunications Technician bringin many years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
23
23
years of professional experience
Work History
Business Consultant
Rogers Communications
01.2010 - Current
- Constantly conducting comprehensive market research and competitor analysis. to find competitive solutions to retain clients
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Integration of innovative technologies, and products reducing overall costs.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques. Specially Human approach with clients interactions
- Kept Tracking record of solving clients issues and 90 % retention of customers i intereact with.
Computer Technician
CPU Kare GTA
01.2001 - Current
- Troubleshoot and repair computers, Install and configure networks, Install network and telephone cable, Move ICS Phone Systems and Nortel phones, Install surveillance cameras, Remove and reinstall cash registers at Macdonald's Restaurant, Upgrade personal computers, Sell PCs and assist clients over the phone, Install variety of software packages, Ghost image and recover computers
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Computer Technician
JH Computers Brampton
- Store Manager, Troubleshoot and repair computers, Sell PCs and assist clients over the phone, Install variety of software packages, Estimate trade-in units, Back up customer data, Ghost image every computer sold or repaired
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital Personal information from potential loss.
- Evaluated and recommended new technology upgrades to increase efficiency with the costumers.
Network Administrator Co-op Term
Meisner Management Services Toronto
- Support clients' hardware and software needs, Install PC anywhere on agents PCs and teach them to use it,
- Install, maintain and troubleshoot databases, Maintain four real estate office networks, Roll out new client PCs W98 to WXP, Upgrade servers From NT 4 to W 2000, Assist in roll out of client PCs IBM Net Vista XP at TrebNet
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Jr. Network Administrator
Loyalty Group (Air Miles)
- Set up projects and accounts for developers, Manage PVCS Tracker /Version Manager (Merrant), Customize queries and interfaces for individual preferences or needs, Write manuals and tutorials for projects, Analyze and update licensing and support from vendors, Save Loyalty $15000.00 via licensing negotiation
- Optimized network configurations for increased efficiency by regularly assessing and updating hardware components.
- Supported IT infrastructure with routine backups, ensuring minimal downtime in case of data loss or failure.
- Assisted in the implementation of a new server architecture, contributing to improved network stability and scalability.
Education
Associate of Applied Science - Integrated Computer Science ( Networking )
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON01.2004
Bachelor of Science - Engineering
O University of San Carlos of Guatemala
Guatemala City 01.1993
High School Diploma -
Raphael Aqueche Teachers School
Guatemala City1982
Skills
- Motivated and energetic with extensive experience in network configuration/installation/administration, software/hardware troubleshooting and support, and people management Skilled in various operating systems and programs Strong background in providing 'how-to' guidance
- Staff Mentoring
- Planning and Execution
- Business Analysis
- Cost Reduction
- Customer Service Management
- Report Preparation
Communication
Effective communicator developed through conducting training sessions and public speaking assignments
Relevant Education
- Sheridan College: Telecommunications Technician graduate
- University of San Carlos: Engineering and Economics
- Graduate Construction and Design Dafter (Technical College)
- Management and general interest courses: Continuing Education
- Elementary Teaching Diploma: Rafael Aqueche Institute
Languages
English
Full Professional
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Business Consultant
Rogers Communications
01.2010 - Current
Computer Technician
CPU Kare GTA
01.2001 - Current
Computer Technician
JH Computers Brampton
Network Administrator Co-op Term
Meisner Management Services Toronto
Jr. Network Administrator
Loyalty Group (Air Miles)
Associate of Applied Science - Integrated Computer Science ( Networking )
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Science - Engineering
O University of San Carlos of Guatemala
High School Diploma -
Raphael Aqueche Teachers School
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