BYAREETA CASTALINO
Abbotsford,British Columbia
Summary
A dedicated and result-driven professional with over 8 years of experience in different sectors like Credit Rating Firm, Banking, Payment Industry, Hospitality & Auto-Dealership. Extremely organized with the ability to work both independently or as part of a successful team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Receptionist (Temporary Assignment)
GFR Pharma
09.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisting with variety of administrative tasks including copying, faxing, and taking notes
- Responded to inquiries from callers seeking information.
- Answering, forwarding, and screening phone calls in a professional manner
- Sorting and distributing mail
- Provide excellent customer service
- Performing ad-hoc administrative duties.
- Kept reception area clean and neat to give visitors positive first impression.
Member Banking Specialist
Coast Capital Savings
03.2022 - 08.2022
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Handling 30+ customer calls and helping them with their day-to-day banking needs like online banking, opening/closing accounts etc
- Developing and Managing Relationships through effective Communication with the customer
- Communicating with customers on calls as well as emails to provide updates regarding their accounts/queries
- Coordinating with Internal departments to help resolve customer issues
- Utilizing Salesforce CRM to log calls, complaint case, suggestions etc
- Anticipating the needs of the customers and providing them with financial advice.
Receptionist/Administrator
Surrey Mitsubishi
07.2021 - 12.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Input information regarding incoming and outgoing vehicles into system accurately
- Receive cash, bank drafts and credit card payments from customers and issue receipts accurately
- Establish and record totals of receipts and verify against all cash, bank drafts and credit card payments on hand at end of shift
- Handle customer complaints with integrity & poise and take/refer the complaining customer to the appropriate individual for further communication
- Maintain service and accounting files timely
- Perform receptionist duties as requested.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Clerk
Chic Chic Chicken
11.2020 - 07.2021
- Welcome customers, process customer orders and relay the same to the kitchen staff
- Ensure walk-in order/phone order accuracy and pack/deliver accordingly
- Ensure all orders are delivered to the customers in a timely manner
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accept Cash and return the correct change
- Tally money in the cash drawer at the beginning and end of each work shift
- Respond to customer inquiries, issue receipts, and record customer suggestions – maintaining suggestion sheet
- Clean and arrange eating, service and kitchen spaces
- Help Kitchen staff when needed
- Handle impatient and irritated customers
- Check Inventory and refill as per requirement.
MIS Analyst
Wirecard Processing
11.2016 - 11.2018
- Solely responsible for providing KPI reports to the Management team and other Stakeholders
- Reduced errors in data entry through the implementation of automated data input procedures.
- Created data gathering templates for collating data from Operations, Human Resource & Finance team
- Formulated the data sheets using excel formulae’s for calculating the month-on-month & YTD SLA’s for each service
- Defined KPI’s to measure the SLA’s for various process in HR team
- Defined KPI’s to measure various sources of expenditure in Finance team
- Exclusively handled the creation, enhancement & timely delivery of Monthly KPI’s, Management reports, Client reports etc
- Reviewed JIRA tickets for accuracy and updating it as required for reporting purpose and standardization
- Updated confluence to reflect JIRA changes and Organization level changes as a part of Audit
- Conducted Organizational surveys and creating a meaningful presentation of the result for Senior Management.
Business Analyst (MIS)
Tata Consultancy Services
06.2013 - 12.2015
- Responsible for providing MIS reports to the Citi (Corporate Banking) Governance team, relating to the Manual transfers/transactions (also known as MIFT – Manually Initiated Funds Transfer) undertaken within Citibank with either the Internal or the External clients of Citi
- Global reporting of Manual fund transfers for Clients relating to Banks, Corporates, FI’s, Public sector, Individuals etc
- Collated, monitored and analyzed all the volume/ $ value of manual fund transfers and prepared a Business Review report on a Global level for senior management
- Escalated all the unusual or High volume/ $ value fund transfers to the Global Governance Committee for re-verification, to prevent any loss by fraud
- Proactively provided variance analysis and new types of drill down analysis, so that the Governance Team gets a clearer picture about the major focus areas, thereby increasing customer satisfaction index
- Preparation of Adhoc reports as per the requirements from the Governance team, Senior Management, and other Stakeholders
- Active participation in Internal (TCS) and External (Citi) audits which includes: prepared and updated process maps for effective transition of projects
- Updated Capacity Utilization Plan for calculating the man-hour requirements for each reports
- Updated all the audit trackers and documents as required.
Customer Service Representative
Crisil Ltd
06.2012 - 06.2013
- Responsible for providing fulltime support for all salesforce data related requests and working as an S&P Data Administrator on Salesforce
- Maintained S&P’s clients’ Accounts, Contacts, Opportunities, Leads, Sales orders on Salesforce.com
- Researched and validated the legitimacy of accounts (Entities) which are highly useful to global users of Salesforce.com
- Managed & resolved end to end queries or cases in salesforce.com raised by users
- Prepared reports in salesforce as per request received from users
- Submission of Verified & Validated accounts within the specified timeline to the client
- Prepared MIS Dashboards for senior management to showcase Capacity utilization, Status of various tasks on a periodic basis
- For effective transition of projects, prepared detailed process maps and documentation as required
- Regular interaction with onshore clients to discuss about various queries and update them about various data case requests.
Senior Associate (Structured Finance)
Crisil Ltd
06.2009 - 06.2012
- Analyzed and Created Investor Reports for HSBC & ECM which included insertion of financial data required by the investors to get a clear view of their investments to be published on the investor- based portal
- The financial data is published in an internet-based portal that provides investors with the ability to evaluate any type of Structured Finance deal using a wide range of assumptions, offering the same level of data throughout the life of a structured credit as at the original offering deal performance data, portfolio monitoring capabilities, analysis, and detailed reporting for the structured Reviewed securitization deals and worked with the team to achieve the work targets and provided guidance to junior colleagues to facilitate them in improving their learning curves
- Handled Client request and coordinated with clients daily
- Attended weekly, Monthly call with the client for status updates
- Root cause analysis of the queries during quality check and highlighting errors to the relevant person
- Solved all the doubts and queries of the HSBC and ECM clients via calls and emails.
Education
Post-Graduate Diploma in Business Management -
Narsee Monjee Institute of Management Studies, India
Mumbai, India01.2016
Bachelors in Management Studies -
Tolani College of Commerce
Mumbai, India05.2009
Skills
- Data Analysis & KPI Reporting
- Organization skills
- Time Management
- Data Entry
- Process Training & Documentation
- Proficient in MS Office
- Verbal and written communication
- Customer Relationship & Stakeholder Management
Accomplishments
- Received a Spot reward in TCS for Client appreciation.
- Received an Appreciation note from Team Member at TCS.
- Awarded a Monthly Performance award in TCS for good performance.
- Received a Quarterly Performance Award and a Monthly Performance Award in CRISIL for high Performance.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Certification
Pursuing Canadian Securities Course (CSC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hours4-day work weekWork from home optionPersonal development programsTeam Building / Company RetreatsQuote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Receptionist (Temporary Assignment)
GFR Pharma
09.2022 - 10.2022
Member Banking Specialist
Coast Capital Savings
03.2022 - 08.2022
Receptionist/Administrator
Surrey Mitsubishi
07.2021 - 12.2021
Customer Service Clerk
Chic Chic Chicken
11.2020 - 07.2021
MIS Analyst
Wirecard Processing
11.2016 - 11.2018
Business Analyst (MIS)
Tata Consultancy Services
06.2013 - 12.2015
Customer Service Representative
Crisil Ltd
06.2012 - 06.2013
Senior Associate (Structured Finance)
Crisil Ltd
06.2009 - 06.2012
Post-Graduate Diploma in Business Management -
Narsee Monjee Institute of Management Studies, India
Bachelors in Management Studies -
Tolani College of Commerce
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