Contract Operator/Manager of Operations
BG Fuels (Mobil Gas Station)
Saskatoon, SK
08.2000 - Current
- Management of staff (hiring, training, scheduling, payroll), cash handing/banking, inventory purchasing and control, accounting, and customer service,
- Management and operation one of Saskatoon's busiest gasbars. Serving over 350 daily customers with over $25,000 in daily sales.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed inventory control, cash/float control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering/receiving and stock rotation.
- Coached staff in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained organized work area by cleaning and removing hazards.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
