Bustter Torres
Pomona
Summary
Dynamic Service Manager at Puente Hills Chrysler Dodge Jeep Ram with a proven track record in customer service and team leadership. Expert in service delivery optimization and upselling, I transformed customer complaints into loyalty opportunities, enhancing revenue and fostering trust. Bilingual in Spanish, I excel in problem-solving and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Puente Hills Chrysler Dodge Jeep Ram
05.2011 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
High School Diploma -
El Monte High School
El Monte, CA04-1993
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
- Outgoing and energetic
- Service scheduling
- Estimating and quoting
- Continuous improvement
- Service delivery optimization
- Upselling
- FLUENT IN SPANISH
Accomplishments
10 years Chrysler Dodge Jeep Ram certified. Expert in C.DK.
Quick learner. Expert in finding solutions to service problems.
Have also worked for Chevrolet, Honda, Nissan, Saturn, and Mazda.
I am the man that everyone comes to, to get things done. I wear many hats in the industry. I am not the normal advisor. Have also managed the service department.
Certification
Chrysler Dodge Jeep Ram.
Languages
Spanish
Timeline
Service Manager
Puente Hills Chrysler Dodge Jeep Ram
05.2011 - Current
High School Diploma -
El Monte High School
Family orientated. Love the outdoor, fishing hiking, exploring. Hard working. Goal oriented.
Love to cook for my family. Spend time with my grand daughter. Barbecuing. Drawing. Cars, Motorcycles. Love art work off all kinds. Enjoy growing chili plants. Love to watch wild life.
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