Busra Demir Gokkaya
Vancouver,BC
Summary
Result of the strategies, developed and customer satisfaction between 2019-2024, the number of complaints the received from the customers decreased by 60% and with this decrease, achieved a cost improvement of $700K/year.
www.linkedin.com/in/busra-demir-gokkaya-95b994120
Overview
6
6
years of professional experience
Work History
Manager, R&D Application Engineer
Assan Alüminyum - Https://www.assanaluminyum.com
10.2019 - 10.2024
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Reduced complaint rate 60% by improvement production control processes.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Adding value through increased functionality or process enhancements.
- Managed critical incidents effectively, minimizing disruptions to business operations while working towards permanent resolutions swiftly.
- Provided exceptional customer support, addressing client concerns, developed custom solutions for clients and providing timely resolutions to technical issues.
- Established strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.
- Played a crucial role in successful project completion by contributing technical expertise at all stages of development.
- Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
- Educated and trained over 1700 employees on new technologies through presentations and individual support.
- Supervised work of cross-function team members and technicians, assigned tasks and monitored performance against targets.
R&D Project Engineering Long Term Intern
Şişecam / Https://www.sisecam.com.tr/en
01.2019 - 09.2019
- Prepared project presentations and reports to assist senior staff.
- In master's thesis, developed production process to an industrial problem experienced in Nude Glass Steam Zero products of Şişecam company.
Cast House Production Engineering Long Term Intern
Assan Alüminyum
06.2018 - 12.2018
- Gained opportunity to learn all the details about aluminum production and get to know the factory culture.
- Improvement studies were carried out regarding the casting process.
Education
Master of Science - Metallurgical Engineering
Yildiz Technical University
Istanbul09.2020
Bachelor of Science - Metallurgical And Materials Engineering
Yildiz Technical University
Istanbul07.2017
Skills
- Team Leadership and Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations and Product Management
- Project Management
- Customer Relationship Management (CRM)
- Multitasking
- Adaptability and Flexibility
- IATF 16949 and Process FMEA
- Internal Audit
- ISO 22000 - 9001
Timeline
Manager, R&D Application Engineer
Assan Alüminyum - Https://www.assanaluminyum.com
10.2019 - 10.2024
R&D Project Engineering Long Term Intern
Şişecam / Https://www.sisecam.com.tr/en
01.2019 - 09.2019
Cast House Production Engineering Long Term Intern
Assan Alüminyum
06.2018 - 12.2018
Master of Science - Metallurgical Engineering
Yildiz Technical University
Bachelor of Science - Metallurgical And Materials Engineering
Yildiz Technical University
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