Summary
Overview
Work History
Education
Skills
Certification
Additional Activities And Achievements
Leadership And Professional Development
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Busra Cimenlik

Burlington,Canada

Summary

Highly motivated, proactive, and detail-oriented professional with a strong foundation in financial services and administration. Skilled in document verification, financial analysis, compliance, and customer service. Knowledgeable administration officer with remarkable skills in organizing, communicating, and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven to succeed. Acknowledged for exceptional work ethic, dependability, and swift adaptability in dynamic environments. Adept at working independently or collaboratively, with minimal supervision. Focused on continuous improvement and embracing new challenges. Flexible regarding relocation to enhance career prospects. References are available upon request.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Agent 3

Serco Inc.
Burlington, Canada
04.2023 - Current
  • Consolidated financial documents and completed daily banking procedures.
  • Authenticated government-issued IMM documents and foreign driver licenses.
  • Managed customer concerns and directed clients to appropriate government departments.
  • Administered commercial licence renewals, verified medical reports, and ensured strict confidentiality.
  • Investigated and corrected errors in licensing records.

Junior Accountant

Kenco Machinery Movers and Millwrights Inc.
Mississauga, Canada
09.2024 - 10.2024
  • Reconciled general ledger accounts for fiscal year-end.
  • Utilized Sage 300 and Sage 50 for journal entries and financial reports.
  • Managed accounts payable and receivable, sales recording, and account reconciliation.
  • Prepared and analyzed financial reports; reconciled bank statements and tracked inventory costs.
  • Assisted in analyzing client financial data to determine funding strategies and associated risks.

Customer Experience Associate

TD Canada Trust
Burlington, Canada
01.2022 - 09.2022
  • Performed cash handling, transaction processing, and customer inquiries with efficiency and accuracy.
  • Applied AML (Anti-Money Laundering), CFT (Counter Financing of Terrorism), KYC/KYT standards.
  • Promoted personal financial literacy to clients while ensuring full compliance.

Early Childhood Educator

Alton Kids Child Care
Burlington, ON
09.2020 - 03.2021
  • Ensured compliance with relevant regulations such as health and safety standards.
  • Assisted students with special needs by providing additional support when required.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Created a safe and inclusive classroom environment that encourages exploration, creativity, and curiosity.

Lab Assistant (Co-op)

Burlington Central High School
Burlington, Canada
12.2017 - 02.2018
  • Conducted volumetric analysis and acid-base titration experiments, ensuring accurate data collection.

Customer Service Cashier

Jimmy the Greek
Burlignton, ON
10.2017 - 12.2017
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Followed health department guidelines regarding safe food handling practices.

Education

Diploma of Business - Accounting

George Brown College
Toronto
08-2022

Enrolled - Canadian Securities Course

Canadian Securities Institute
Remote

High School Diploma -

Burlington Central High School
Burlington

International Baccalaureate Program -

Beykent Schools

Skills

  • Financial analysis and reporting
  • General ledger reconciliation
  • Sage 300 and Sage 50
  • Microsoft Excel proficiency
  • AML compliance
  • Inventory control
  • Risk assessment
  • Organizational skills
  • CFT compliance
  • KYC/KYT compliance
  • Customer service excellence
  • Critical thinking and logic
  • Attention to detail
  • Time management

Certification

  • Ministry of Transportation, Level 1 Document Examiner
  • First Aid Certification, 2020

Additional Activities And Achievements

  • Archery Team Competitor, Izmir, Turkey, Grade 8, Represented a local archery team in a regional competition, demonstrating discipline, focus, and competitive spirit in a high-performance setting.
  • Leather Craft Hobbyist, Ongoing, Independently design and handcraft custom leather products, demonstrating creativity, attention to detail, and a commitment to continuous skill development.

Leadership And Professional Development

  • Cultural Carnival Organizer, Burlington Central High School, 2016-2018, Led the organization and management of school-wide cultural events, coordinating art exhibitions and food-related activities., Supervised event production, setup logistics, and collaborated with multiple student teams., Participated in the fashion and art departments, representing traditional cultural attire during the event showcases.
  • Wellness Expo Volunteer, Burlington Central High School, 2017, Assisted with the setup, coordination, and organization of Burlington Central's annual Wellness Expo., Supported logistical planning, booth arrangements, and event preparation to ensure a smooth experience for participants and visitors.
  • Student Travel Guide, 80th Year Anatolian High School, Turkey, Grade 9-10, Acted as a bilingual guide for visiting Polish students, teachers, and principals during a school exchange program., Facilitated communication between Polish guests and Turkish hosts, using both English and Turkish to ensure smooth coordination and cultural exchange.

Affiliations

  • Leather crafting
  • Horseback riding
  • Latte art

Languages

English
Native/ Bilingual
Turkish
Native/ Bilingual

Accomplishments

Leadership and Professional Development

Cultural Carnival Organizer - Burlington Central High School (2016-2018)

- Led the organization and management of school-wide cultural events, coordinating art exhibitions and

food-related activities.

- Supervised event production, setup logistics, and collaborated with multiple student teams.

- Participated in the fashion and art departments, representing traditional cultural attire during the event s

Wellness Expo Volunteer - Burlington Central High School (2017)

- Assisted with the setup, coordination, and organization of Burlington Central's annual Wellness Expo.

- Supported logistical planning, booth arrangements, and event preparation to ensure a smooth experience

for participants and visitors.

Student Travel Guide - 80th Year Anatolian High School, Turkey (Grade 9-10)

- Acted as a bilingual guide for visiting Polish students, teachers, and principals during a school exchange

program.

- Facilitated communication between Polish guests and Turkish hosts, using both English and Turkish to

ensure smooth coordination and cultural exchange.

Archery Team Competitor - Izmir, Turkey (Grade 8)

- Represented a local archery team in a regional competition, demonstrating discipline, focus, and

competitive spirit in a high-performance setting.

References

References available upon request.

Timeline

Junior Accountant

Kenco Machinery Movers and Millwrights Inc.
09.2024 - 10.2024

Customer Service Agent 3

Serco Inc.
04.2023 - Current

Customer Experience Associate

TD Canada Trust
01.2022 - 09.2022

Early Childhood Educator

Alton Kids Child Care
09.2020 - 03.2021

Lab Assistant (Co-op)

Burlington Central High School
12.2017 - 02.2018

Customer Service Cashier

Jimmy the Greek
10.2017 - 12.2017

Diploma of Business - Accounting

George Brown College

Enrolled - Canadian Securities Course

Canadian Securities Institute

High School Diploma -

Burlington Central High School

International Baccalaureate Program -

Beykent Schools
Busra Cimenlik