Busolami Sanyaolu
Niagara Falls,ON
Summary
Customer service professional with expertise in communication, problem resolution, and transaction processing. Demonstrated ability to enhance customer satisfaction and build strong relationships. Proven track record in complaint resolution and experience management. Skilled in CRM systems, active listening, and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
OPay
Ikeja, Lagos
01.2025 - 01.2026
- Resolved customer complaints through effective communication and problem-solving, enhancing customer experience.
- Processed transactions accurately using company-specific software systems.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Maintained up-to-date knowledge of company products and promotions for informed support.
- Documented customer interactions in the system for tracking and follow-up purposes.
- Resolved customer complaints quickly and efficiently.
- Maintained high customer satisfaction by delivering accurate and helpful responses to inquiries.
- Assisted customers with inquiries regarding products and services via phone, email, and chat, ensuring timely support.
Sales Representative Intern
BASOS Store
Ota, Ogun
09.2017 - 11.2018
- Resolved customer inquiries and issues promptly, contributing to improved overall satisfaction.
- Responded promptly to customer inquiries regarding product information or availability.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Participated in team meetings to discuss sales strategies and promotional events.
- Arranged product displays creatively to enhance visual appeal and attract customer interest.
- Collaborated with team members to maintain a clean and organized store environment.
- Managed inventory levels and organized stock to streamline product accessibility and presentation.
- Maintained accurate records of all sales activities, including client contacts, follow-up notes, and closed deals.
Education
Bachelor of Science - Science And Technology
Olabisi Onabanjo University
Ago Iwoye 07-2023
Skills
- Customer relationship management
- Transaction processing
- Product knowledge
- Service documentation
- Problem resolution
- Conflict resolution
- Software navigation
- Attention to detail
- Effective communication
Certification
- Chartered Institute of Customer Relationship Management 2024
Timeline
Customer Service Agent
OPay
01.2025 - 01.2026
Sales Representative Intern
BASOS Store
09.2017 - 11.2018
Bachelor of Science - Science And Technology
Olabisi Onabanjo University