Busola Aiyegbusi
St. Catharines
Summary
Knowledgeable Assistant store manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Supervisor
FjallRaven
05.2023 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated a culture of accountability within the team by setting clear expectations, providing feedback, and recognizing outstanding performance.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented visual merchandising standards to enhance store presentation and attract customers.
- Managed inventory by organizing stock and ensuring shelves were well-stocked and clean.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
Assistant Store Manager
Lucky Brand Jeans
08.2020 - 04.2023
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Supervisor
The Shoe Company
06.2018 - 06.2020
- Resolved customer complaints, maintaining positive relationships and encouraging repeat business.
- Implemented visual merchandising standards to enhance store presentation and attract customers.
- Managed inventory by organizing stock and ensuring shelves were well-stocked and clean.
- Monitored sales floor activities, ensuring adherence to store policies and procedures.
- Assisted customers with inquiries, providing helpful product information and addressing concerns.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
Education
Post Graduate - Computer Engineering Technician
Niagara College
Welland, ON09-2023
Bachelor of Science - Computer Information Systems
Babacock University
Ogun State, Nigeria06-2017
Skills
- Leadership and team management
- Customer Service
- Sales Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Tech Skills
Languages
English
Full Professional
Timeline
Supervisor
FjallRaven
05.2023 - Current
Assistant Store Manager
Lucky Brand Jeans
08.2020 - 04.2023
Supervisor
The Shoe Company
06.2018 - 06.2020
Post Graduate - Computer Engineering Technician
Niagara College
Bachelor of Science - Computer Information Systems
Babacock University
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