Busisiwe Khalishwayo
Cornwall,Ontario
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Full Time Student
Southern New Hampshire University - Online
Manchester, NH
10.2024 - Current
- Operations Management
Housekeeping Coordinator Supervisor & Front Office
The Lodge at Spruce Peak
Stowe, VT
12.2022 - 12.2023
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Analyzed operational costs associated with housekeeping functions and identified cost saving opportunities where possible.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Researched new products or methods for improving efficiency in housekeeping operations.
Night Auditor/Receptionist
City Lodge Hotel Group
Durban, KZN
07.2019 - 11.2022
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Maintained well-stocked and presentable complementary food and beverage station.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
Jnr Quality and Food Safety Controller
Tea-Time Cakes
Pretoria, Gauteng
07.2018 - 12.2018
- Assisted with food safety inspections as needed.
- Adhered to all food safety regulations.
- Developed and implemented policies and procedures related to food safety.
- Ensured compliance with food safety regulations while preparing sandwiches.
- Adhered to all health department regulations concerning food safety practices.
- Ensured compliance with food safety regulations when handling food items.
- Followed proper food safety practices when stocking perishable items.
- Adhered strictly to company policies regarding food safety regulations.
- Provided guidance to ensure compliance with food safety regulations.
Front Counter Import Team Leader
Africa Flight Services
Johannesburg, Gauteng
01.2012 - 12.2014
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Performed daily cash counts, reconciling discrepancies to maintain accurate financial records.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Participated in team meetings to discuss new initiatives and strategies.
- Stored finished products in labeled cartons and recorded location.
- Ensured compliance with company policies and industry regulations during counting activities.
- Collaborated with team members to conduct end-of-day counts, ensuring all products were accounted for.
- Enforced store policies regarding payment methods, returns and exchanges.
- Operated cash register to process payments accurately and efficiently.
- Cross-trained colleagues on counter operations and procedures.
- Resolved customer complaints in a professional manner.
- Encouraged and improved cross-department internal communication.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Science - Operations Management
Durban University of Technology
Durban, South Africa07-2023
Skills
- Research and analysis
- Administrative assistance
- Time management
- Active learning
- Safety procedures
- Complex Problem-solving
- Computer skills
- Microsoft proficiency
- Performance improvement
- Basic housekeeping
- Service delivery management
- Conflict management
- Entrepreneurial mindset
- Basic mathematics
- Team support
- Team development
- Positive attitude
Accomplishments
Honors Awarded 2024 with a GPA of 3.835
Timeline
Full Time Student
Southern New Hampshire University - Online
10.2024 - Current
Housekeeping Coordinator Supervisor & Front Office
The Lodge at Spruce Peak
12.2022 - 12.2023
Night Auditor/Receptionist
City Lodge Hotel Group
07.2019 - 11.2022
Jnr Quality and Food Safety Controller
Tea-Time Cakes
07.2018 - 12.2018
Front Counter Import Team Leader
Africa Flight Services
01.2012 - 12.2014
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate of Science - Operations Management
Durban University of Technology
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