Bushra Vohra
Toronto,Canada
Summary
Experienced Sales Representative swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.
Overview
6
6
years of professional experience
Work History
Sales Representative
BELL CANADA
Toronto, Canada
08.2022 - 04.2024
- Company Overview: BELL CANADA & VIRGIN PLUS | [REMOTE POSITION] | [AROUND 2 YEARS]
- Handled over 200 calls daily, efficiently managing 2-3 calls per minute from the queue to ensure prompt customer service, engaging with customers to provide tailored telecommunications solutions
- Generated and qualified leads through outbound and inbound sales strategies
- Delivered personalized product recommendations, driving customer satisfaction and conversions
- Managed sales pipelines using CRM tools to track leads, interactions, and opportunities
- Exceeded monthly sales targets by effectively identifying and addressing customer needs
- Built and maintained strong client relationships to ensure loyalty and repeat business
- Promoted additional products and services, contributing to revenue growth
- BELL CANADA & VIRGIN PLUS | [REMOTE POSITION] | [AROUND 2 YEARS]
- Increased customer acquisition rates by 15% through targeted outreach and personalized sales strategies
- Consistently ranked among top-performing representatives for achieving sales quotas
Customer Service Representative
Shaw Communications
Toronto, Canada
01.2021 - 01.2022
- Company Overview: SHAW COMMUNICATIONS | [REMOTE POSITION] | [AROUND 1 YEAR]
- Provided exceptional customer support via phone, email, and chat, resolving inquiries and issues in a timely manner
- Processed customer orders, account updates, and troubleshooting requests efficiently
- Assisted customers with technical issues related to services and equipment, offering clear solutions
- Documented customer interactions and feedback to ensure accurate records
- Collaborated with internal teams to address complex concerns and improve service quality
- Managed escalated issues, ensuring a positive resolution and customer satisfaction
- SHAW COMMUNICATIONS | [REMOTE POSITION] | [AROUND 1 YEAR]
Customer Service Representative
Domino's Pizza
Toronto, Canada
09.2019 - 12.2020
- Company Overview: DOMINO'S PIZZA | [TORONTO]
- Greeted and assisted customers, taking orders accurately
- Handled customer inquiries and resolved issues promptly
- Processed payments and ensured order accuracy
- Maintained cleanliness of the front area and promoted sales
- Managed delivery orders and provided updates to customers
- DOMINO'S PIZZA | [TORONTO]
- Supervised staff and ensured smooth store operations
- Trained and directed team members to meet quality standards
- Managed inventory and ensured health & safety compliance
- Handled customer complaints and ensured satisfaction
- Assisted with opening/closing tasks and staff scheduling
Server, Bartender & Host
Local Café And Restaurant
01.2020 - 04.2020
- Company Overview: LOCAL BAR AND RESTAURANT
- Communicated professionally with customers, colleagues, and supervisors
- Handled high-volume shifts without compromising service quality
- Satisfied customers with fast, friendly food service
- Managed multiple tables efficiently, demonstrating strong multitasking skills
- Managed orders and payments with POS system
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Assisted other servers in maintaining clean dining areas during busy times
- Restocked stations and completed side work on time
- Assigned and arranged tables for large groups
- LOCAL BAR AND RESTAURANT
Banking Customer Service Representative and Relationship Manager
AXIS BANK INDIA
Gujarat, India
02.2018 - 01.2019
- Company Overview: BANKING CUSTOMER SERVICE ASSOCIATE AND RELATIONSHIP MANAGER
- Assisted customers with account inquiries, transactions, and banking services
- Promoted and cross-sold various banking products and services
- Resolved customer complaints and ensured satisfaction
- Maintained accurate records and adhered to compliance standards
- Managed and nurtured relationships with existing and potential clients
- Delivered tailored banking solutions to meet clients' financial needs
- Achieved sales targets by promoting loans, investments, and credit products
- Conducted market research to identify new business opportunities
- Worked closely with teams to resolve client issues and ensure satisfaction
- BANKING CUSTOMER SERVICE ASSOCIATE AND RELATIONSHIP MANAGER
Education
High School -
Shri J P Thakkar High School
Anand, Gujarat, IN04.2021
Diploma - HOSPITALITY - HOTEL OPERATION MANAGEMENT
CENTENNIAL COLLEGE
Skills
- Sales Tools & CRM Software
- Microsoft Office Suite
- Data Analysis Tools
- Digital Marketing Tools
- Communication
- Problem-Solving
- Time Management
- Adaptability
- Customer Relationship Management
- Negotiation
- Active Listening
- Conflict Resolution
- Team Collaboration
- Leadership
- Project Management
- Telecommunications
- Sales Strategy
- Market Research
- Food Safety & Hygiene
- Inventory Management
- Customer Service
- Menu Development
- Food Preparation
- Financial Analysis
- Customer Account Management
- Risk Management
- Compliance Knowledge
- Cash Handling & Reconciliation
- Sales consultation
- Sales closing
- Exceeds sales goals
- Client account management
Languages
English, Advanced (C1)
Websites
Timeline
Sales Representative
BELL CANADA
08.2022 - 04.2024
Customer Service Representative
Shaw Communications
01.2021 - 01.2022
Server, Bartender & Host
Local Café And Restaurant
01.2020 - 04.2020
Customer Service Representative
Domino's Pizza
09.2019 - 12.2020
Banking Customer Service Representative and Relationship Manager
AXIS BANK INDIA
02.2018 - 01.2019
High School -
Shri J P Thakkar High School
Diploma - HOSPITALITY - HOTEL OPERATION MANAGEMENT
CENTENNIAL COLLEGE
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