Summary
Overview
Work History
Education
Skills
Languages
Timeline

Bushra Siddique

Surrey,Canada

Summary

Dedicated administrative professional with over 4+ years of experience in the healthcare and education sectors. Skilled in streamlining workflows, managing complex schedules, and enhancing operational efficiency. Proven ability to foster collaboration with clinical teams and stakeholders. Proficient in modern administrative systems, committed to delivering exceptional patient service, and optimizing administrative processes in a dynamic healthcare environment.

Overview

6
6
years of professional experience

Work History

Clinical Office Administrator

Happy Orthodontics
05.2024 - Current
  • Utilized computerized scheduling systems to book, adjust, and notify patients and clinicians of appointments, including complex interdisciplinary bookings
  • Implemented reminder calls, managed patient intake and registration, streamlined referral management, answered phones, maintained client charts and records, processed insurance information, managed financial documentation, ordered and managed patient appliances, and oversaw general administrative functions.

Administrative Assistant

CDI College
10.2023 - 05.2024
  • Acted as the main point of contact for staff and external parties, managed inquiries, operated a multi-line switchboard, scheduled consultation appointments, coordinated document preparation and distribution, managed Healthcare students Program requirements, and conducted new student and staff orientation.

Guest Service Agent

Wesco (Previously CHEVRON)
01.2022 - 09.2023
  • Contributed to 85% sales growth through proactive problem-solving and exceptional customer service.

Manager Administration & Human Resources

YORK HOSPITAL LTD.
10.2018 - 09.2021
  • Maintained accurate records and databases, oversaw budget management, and led the recruitment of 150 employees.

Education

MBA majoring in Human Resource Management -

University Canada West (UCW), Vancouver, BC
05.2023

HR Management Post Graduate Diploma -

Institute of Management
05.2018

Bachelors in Business Administration & Human Resource Management -

American International University-Bangladesh
05.2012

Skills

  • Computerized Scheduling Proficiency
  • Patient Service Excellence
  • Data Management
  • Insurance Coordination
  • Referral Management
  • Financial Documentation
  • Communication Skills
  • Administrative Efficiency
  • Telephone reception

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working

Timeline

Clinical Office Administrator - Happy Orthodontics
05.2024 - Current
Administrative Assistant - CDI College
10.2023 - 05.2024
Guest Service Agent - Wesco (Previously CHEVRON)
01.2022 - 09.2023
Manager Administration & Human Resources - YORK HOSPITAL LTD.
10.2018 - 09.2021
University Canada West (UCW) - MBA majoring in Human Resource Management,
Institute of Management - HR Management Post Graduate Diploma,
American International University-Bangladesh - Bachelors in Business Administration & Human Resource Management,

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Bushra Siddique