Bushra Shammi
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level positions to help launch career while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Elite Residential Concierge Services
08.2020 - Current
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of residents, contractors, realtors and visitors promptly and efficiently.
- Answered over 30 calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Organized daily workflow for the team, ensuring tasks were completed on time.
- Maintained access control procedures set by property managers.
- Communicated daily progress and incident reports to property manager.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Organized and participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Security
Blue Jays, Rogers
03.2023 - 07.2023
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Warned persons of rule infractions or violations and evicted violators from premises.
Computer Repair Technician
Smart Tec
Sylhet, Bangladesh
12.2018 - 06.2019
- Documented repair processes and helped streamline procedures for future technical support actions.
- Set up wireless networks for home users utilizing the latest security protocols.
- Updated or installed software for customers to ensure computer efficiency.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Replaced defective parts on customers' computers in a timely manner.
- Assisted customers with new computer and accessory purchases.
- Installed operating systems and applications software on customer computers.
Education
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
North York, ON08-2021
Skills
- Technical Knowledge
- Maintenance and Repair
- Team Supervision
- Hardware Installation
- Application Installations
- Technical Support
- Troubleshooting and Diagnostics
- Information Security
- Customer Service
- Service Desk Support
- Windows 95/98/2000/XP/XP Pro/NT
- Data communication
- Linux/UNIX
- Microsoft Windows server administration
- Web server installation
- System design and installation
- VMware Workstation
- Cisco Packet Tracer
- Excellent oral communication skills
- Proficiency in Microsoft Word, Microsoft Office, etc
Timeline
Security
Blue Jays, Rogers
03.2023 - 07.2023
Site Supervisor
Elite Residential Concierge Services
08.2020 - Current
Computer Repair Technician
Smart Tec
12.2018 - 06.2019
Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
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