Busayo Alarape
Brampton,ON
Summary
Ambitious Business Administration graduate with strong analytical and problem-solving skills, excellent written and oral communication accuracy, time management skills, strategic thinking, and an aptitude for improving processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Canada Life
08.2023 - Current
- Provide exceptional customer service and support to clients regarding insurance products, policies, and claims inquiries
- Manage approximately 70+ inbound calls, emails, and written correspondence daily, timely and professional
- Resolve customer issues and concerns efficiently, ensuring customer satisfaction and retention by making follow-up calls
- Collaborate with internal departments such as underwriting, claims, and sales to address customer inquiries and escalate complex issues when necessary
- Document customer interactions and maintain accurate records in the CRM system
- Identify opportunities for process improvement and contribute to the development of best practices for customer service delivery
- Participate in training sessions and workshops to stay up to date on product knowledge, policies, and procedures
- Receive positive feedback from customers for delivering personalized and empathetic service, exceeding performance targets for customer satisfaction and resolution time.
Insurance Agent
BP Agencies
11.2022 - 02.2023
- Set goals and consistently exceed them while maintaining an accuracy rate of 88% client satisfaction
- Applied organization and time management skills to promptly respond to inbound telephone and email inquiries, as well as contract negotiations
- Insured compliance with current insurance regulations by proactively reviewing policies and fees to inform clients
- Strategized and implemented an innovative promotional marketing timeline, driving a 35% increase in client base within 6 months.
Customer Service Associate
Call Anytime
06.2019 - 08.2019
- Led communication to facilitate resolution of customer requests, answering over 20 product and service questions daily
- Analyzed and swiftly approved new and existing client applications, demonstrating a keen eye for detail
- Helped clients with setting up over 7 appointments for in-store visits
- Maintained customer retention rate at 23% above the company average, creating a new customer service and engagement department benchmark.
Cashier
Walmart
01.2019 - 06.2019
- Completed complex advisor contracting tasks assigned
- Communicated customer’s requests to management
- Ensured that each customer received outstanding service by providing a friendly environment
- Maintained an awareness of all promotions and advertisements.
Fulfilment Associate
Walmart
05.2018 - 06.2018
- Achieved a 97% accuracy rate in receiving shipments, ensuring that all products were accurately inventoried and stored
- Streamlined setup of the warehouse organization system, boosting customer satisfaction with online orders
- Reduced unloading time of incoming freight by 25%, allowing for more efficient stocking processes
- Improved inventory control methods resulted in an average stock level reduction of 15%.
Bookkeeper
Sarfgan Enterprise
05.2014 - 05.2018
- Checked 200+ figures, postings, and documents per month for correct entries, mathematical accuracy, and proper codes
- Matched 300+ order forms with invoices, and recorded the necessary information
- Managed 2 computers programmed with accounting software to record, store, and analyze information
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Education
BBA - Business Administration
Brock University
Thorold, ON10.2022
Skills
- Data entry
- Microsoft Office
- Adaptable
- Administrative skills
- Financial Data Analysis
- Experience with technology and software
- Customer service skills
- Quality Control
- Multi-line phone talent
- Complaint resolution
- Teamwork and Collaboration
Certification
Life License Qualification Program, 01/2023, WFG- Oliver's
Volunteer Experience
- Plant a Million Trees, 04/2019, 04/2019, Tree Planter, Mississauga
- Southern Ontario College, 01/2015, 07/2016, Student Mentor, Hamilton
Languages
English
Full Professional
Timeline
Customer Relations Specialist
Canada Life
08.2023 - Current
Insurance Agent
BP Agencies
11.2022 - 02.2023
Customer Service Associate
Call Anytime
06.2019 - 08.2019
Cashier
Walmart
01.2019 - 06.2019
Fulfilment Associate
Walmart
05.2018 - 06.2018
Bookkeeper
Sarfgan Enterprise
05.2014 - 05.2018
BBA - Business Administration
Brock University
Life License Qualification Program, 01/2023, WFG- Oliver's
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