Busayo AJAYI
Business Manager
Brampton,Ontario
Summary
Adaptable, hands-on, and result-oriented Business Manager successful at overseeing all aspects of business operations combining valuable customer service skills with an agile technical mind to bring value to the business. Goal-driven leader, change manager, and strategic problem solver. Knowledgeable about business analysis, Project management, Process Optimization, and digital consulting products. Informational Technology Professional with 13 years of relevant experience and exceptional leadership skills. The Manager of the Year Award winner offering a pro-active approach, strong attention to detail, and the important ability to function well both independently and in the fast-paced team environment attending to Business needs and developing customized solutions to meet wide-ranging customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Business Application
Andean Precious Metals
Toronto, ON
10.2022 - Current
- Oversee the execution and management of projects from inception to delivery
- Effectively manage client expectations as they related to project delivery
- Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
- Effectively negotiate the priority of our client's needs across our portfolio of work
- Drive, lead, and participate in the development of proposals and business development activities
- Develop and grow a network of business connections inside and outside the firm to support and encourage practice and firm strategic objectives
- Demonstrate the characteristics of a trusted advisor to internal and external clients and provide direction for the support of larger business objectives, the ability to see how high value delivery on small engagements leads to large opportunities
- Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategies resulting in clear instructions and deliverables for developers
- Evaluate product progress at each iteration and determine the forward direction
- Stay current with new and forthcoming ServiceNow features and capabilities through ServiceNow training, SNUGs, and webinars
- Manage business analyst capacity and demand based on current and forecasted activities and deliverables
- Author end-user stories as needed
- Lead, coach, and mentor team members
Relationship Manager, Business Technology
ETNOWE
OWINGS, MARYLAND
03.2022 - 10.2022
- Responsible for staying abreast of business issues and industry trends to anticipate the impacts of technology changes on the workforce and business.
- Strategy & Planning: Maintains a deep understanding of the strategic objectives, processes, and unique needs/requirements of the functional areas that the BRM supports.
- Advised Firm stakeholders on the IT vision, strategy, and roadmap to establish awareness, drive technology acumen, and help shape desired technology solutions.
- Collaborated with other BRMs to spot Firm-wide trends and identify opportunities to work across departments/practice areas to break down business silos.
- Partnered closely with IT leadership and functional teams to share Firm requirements/insights, inform priorities/budget/resourcing, align solution design, and establish forward-looking roadmaps.
- Led the intake, justification, business case development, and scoping of new project/technology requests.
- Preserved interactions between IT and functional groups across the Firm to maintain a continuing relationship and a shared vision.
- Proactively engaged Firm stakeholders to establish forward-looking, strategic IT planning.
- Escalated items not receiving appropriate attention, including approvals, projects, and issues.
- Participated in IT governance processes to support and balance prioritization across other Firms and IT needs.
- Informed and supported the development of standards and templates for project scoping and justification, requirements definition, functional and technical designs, process flow diagrams, system/user acceptance test scripts, and other materials as needed.
- Led business / functional requirements definition with Firm stakeholders for critical projects and initiatives.
- Informed and supported overall IT change management and communication strategies, actively leading execution for the areas of the Firm that the BRM supports.
- Supported the definition of service level agreements (SLAs) for new or changed services to preserve an optimal experience for the Firm and its clients.
Senior Business Analyst
Util-Assist Inc
Newmarket, ON
08.2019 - 02.2022
- Identified opportunities for business unit workflow improvements and make strategic recommendations to management for implementing solutions that leverage best practices and meet the needs and goals of the end-user community.
- Collaborated with end users to define and document business and functional requirements in order to define project scope.
- Researched, evaluate, and develop feasible alternatives to meet project objectives with scopes, budgets, and schedules in mind.
- Reviewed existing procedures and identify those that will change as a result of new systems and recommend new procedures that must be instituted to maintain maximum efficiency and productivity.
- Performed follow-up validation of corrected deliverables with the user community.
- Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team.
- Reduced corporate expenses by streamlining incentive and demand processes across regions.
- Interacted with internal and external customers to understand business needs, and identify different options to solve the problem
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Executed analysis of risks and identified risk mitigation strategies.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assessed the impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
Senior Business System Analyst
Simplii Financial
Toronto, ON
03.2016 - 07.2019
- Improved systems by studying current practices and designing modifications.
- Elicited and clearly documented business and system requirements.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Provided and supported the implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Conducted interviews with potential clients to assess system performance needs, budgets, and other factors.
- Documented ongoing system performance, verifying performance metrics.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Business Analyst Consultant
Walmart Canada
Toronto, ON
01.2014 - 07.2016
- Researched competitors to build reports of rising trends in Retail markets.
- Worked one-on-one with clients to improve System specifications.
- Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Assessed business requirements to forecast annual budgetary operational costs.
Manager, Business Relationship
United Bank Of Africa (UBA)
Victoria Island, Lagos State, Nigeria
02.2010 - 05.2013
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Developed and maintained relationships with customers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supervised labor costs and departmental expenses to remain in line with the budget.
- Monitored expenditures to mitigate risk of overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
Education
MBA - Business Analytics
University Of Fredericton
Fredericton, NB07.2023
High School Diploma -
Humber College
Toronto, ON01.2018
Bachelor of Science - Economics
Ajayi Crowther University
Oyo, Oyo State Of Nigeria10.2008
Skills
- Verbal and Written Communication
- Business Planning
- Customer Relationship Management
- Project Management
- Team Management
- Strong decision making
- Strategic thinking
- Adaptability
- Time Management
- Technical
- Team Leadership
- Analytical and Problem solving
- Negotiation
- Strategic planning
- Policies and procedures
- Coaching and mentoring
Certification
- CBAB In review
- PMP in review
- Scrum Master, Completed
- Business Analysis, Completed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager, Business Application
Andean Precious Metals
10.2022 - Current
Relationship Manager, Business Technology
ETNOWE
03.2022 - 10.2022
Senior Business Analyst
Util-Assist Inc
08.2019 - 02.2022
Senior Business System Analyst
Simplii Financial
03.2016 - 07.2019
Business Analyst Consultant
Walmart Canada
01.2014 - 07.2016
Manager, Business Relationship
United Bank Of Africa (UBA)
02.2010 - 05.2013
MBA - Business Analytics
University Of Fredericton
High School Diploma -
Humber College
Bachelor of Science - Economics
Ajayi Crowther University
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