BUSAYO ABIOLA
Calgary,AB
Summary
Experienced HR professional with over 10 years of proven success in private and public sectors. Highly skilled in HR operations, including talent acquisition, onboarding/offboarding, performance management, succession planning, training and development, workplace investigations, policy interpretation, grievance mediation, HRIS management, and internal communications. Passionate about supporting business leaders in implementing strategic HR plans that align with organizational goals and committed to fostering inclusive work environments that promote partnerships, psychological safety, corrective action, and recognition of exceptional performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resource Associate 2 /Snr HR Associate (Relief)
CITY OF CALGARY
06.2022 - Current
- Perform corrections in HCM on incorrect or wrongly keyed data for Employees to avoid pay, benefit and any other issues.
- Support business leaders and employees in the interpretation and application of collective agreements and policies as it pertains to cases to be keyed.
- Assign out various spreadsheets submitted for processing to the team and perform audits to ensure accurate keying and zero errors.
- Audit cases by HR1’s to ensure accuracy and approvals are present and in line with COC policies prior to keying.
- Key various changes and additions cases such as pay progressions, extensions, movements, and PCRs daily.
- Provide coaching and training to Employees on different policies, processes, and services.
- Analyse and process a variety of inquiries from Managers, HR business partners and Dept ID owners while referencing applicable city policies and procedures.
- Follow up with Managers, Leaders, and HR business partners to obtain important information for the various transactions to be keyed in HCM.
Human Resource Associate 1
CITY OF CALGARY
09.2021 - 06.2022
- Utilized various computer applications in resolving different HR related tasks.
- Analyzed and processed a variety of inquiries from Managers, HR business partners and Dept ID owners while referencing applicable city policies and collective agreements.
- Initiate and process different Employee Position Movement and Changes
- Processed and issued out offer letters to both External and Internal Applicants
- Researched and provided appropriate responses to employee inquires on HR policies, programs, procedures, and processes.
- Provided information to employees relating to benefits coverage, addition of beneficiaries and dependents.
- Answered various inquiries from supervisors, employees and the public on e-recruit and recruitment processes.
- Ensured strict confidentiality is maintained in the release of sensitive and personal information in compliance with the Freedom of Information and Protection of Privacy Act (FOIP)
- Processed data entry of all employee information into Peoplesoft HCM system.
Customer Service Representative
ADT BY TELUS, CALGARY AB
01.2020 - 07.2021
- Processed customers billing data and payments in a timely and effective manner ensuring customer’s overall positive experience.
- Negotiated with customers to resolve account delinquencies, earning customers trust and maintaining company loyalty.
- Provided professional support to customers via phone calls and emails while ensuring that adequate and proper information about products and services is disseminated.
- Investigated and resolved customer billing issues and inquiries in a timely and empathetic manner.
- Escalated issues that could potentially cause liabilities to the company to higher authority.
- Effectively liaised with different departments to resolve tickets and customer issues.
HR Generalist
GENESIS GROUP UK
04.2017 - 07.2019
- Collaborated with business leaders and other stakeholders to develop strategic HR objectives, policies and processes that positively impacted the work environment, employees’ morale, and labour relation matters.
- Advised business leaders and colleagues on the interpretation and application of collective agreements, employment legislation including work visas and expatriate laws, company policies, and other employee & labour relations issues.
- Provided coaching, consultation, and guidance to business leaders with respect to broad workplace issues including performance management, conflict resolution, absence management, workforce planning, learning and development and other HR policies.
- Assisted with workplace investigations, progressive discipline, terminations, grievances and facilitated corrective actions where required.
- Delivered training programs to employees on all relevant HR policies/practices.
- Revamped and upscaled the organizational culture by developing the HR project that focused on a diverse, inclusive, and safe work environment project, which resulted in improved employee motivation, wellness, and collaborative performance of the team.
- Managed varying priorities with respect to various departmental HR policy reviews and other HR services.
HR Generalist
IFURNISH CORPORATE SERVICES, NIGERIA
10.2012 - 11.2015
- Coordinated the end-to-end recruitment process for over 60 employees.
- Determined eligibility to entitlements, facilitated staff training and employee recognition and rewards programs.
- Advised employees on the interpretation of HR policies, compensation and benefit programs and collective agreements.
- Training and development - developed and anchored training for employees and implemented and ensured adequate compliance of human resource strategies, programs, and company policies.
- Managed and provided advice on employee relation issues including leave of absences, sickness, absences, and benefit queries.
- Implemented employee engagement and wellness programs including work life balance policies that complimented the organization’s culture and values.
HR Coordinator
ZENITH BANK PLC, NIGERIA
01.2009 - 09.2012
- Ensured proper documentation of paperwork for leave of absence and employee life-cycle stages.
- Assisted with recruitment and selection process of qualified applicants by processing documentation for offer letters, contracts of employment and pre-employment reference checks for staff appointments.
- Researched employee benefit and health and safety practices and recommended modifications to existing policies.
- Implemented and evaluated HR and labor relations strategies including policies, programs, and procedures to address company's HR requirements.
- Identified current and prospective staffing requirements, prepared, and posted notices and advertisements, and collated and screened applications.
- Co-ordinated employee performance appraisal programs and succession planning.
- Sourced candidates resume from various job boards, screened resume using ATS, and invited candidates for interviews.
- Attended to all correspondence including inquiry letters, job applications and confidential information professionally.
- Ensured all employee records were complete, accurate and well maintained.
- Supervised personnel clerks performing filing and record-keeping duties.
- Resolving problems - interpreted customer needs, identified solutions, and communicated clearly to reduce effort required by customers.
Customer Service Officer
ZENITH BANK PLC, NIGERIA
04.2007 - 12.2008
- Interacted with customers daily by handling inbound and outbound calls, face to face inquires and requests.
- Identified customer’s need and advised customers appropriately on banking processes and innovative solutions.
- Registered customers of the bank on all E business channels and provided solutions whenever there was a need.
- Processed banking services and financial transactions for customers
Education
CPHR -
MSc - International Human Resource Management
Coventry University
BSc - Political Science
University of Ibadan
06.2004
Skills
- Talent acquisition
- Organizational improvement
- Employee performance assessment
- Wokplace Investigation and Mediation
- Diversity initiatives & Inclusion Strategies
- Employee training facilitation
- Conflict Management & Dispute Resolution
- Recruitment strategy design
- Effective communicator
- Relationship Management and Confidentiality
- Analytical problem solving
- Critical thinking
- Detail-oriented
- Collaborative team member
- Experienced with Microsoft Office applications
- Proficient in MS Teams
- Outlook
- SharePoint management
- SAP proficiency
- Proficient in Zoom
- Proficient in using ATS and HRIS
Certification
Human Resource Management Certificate Course - Workplacelawconsulting
Timeline
Human Resource Associate 2 /Snr HR Associate (Relief)
CITY OF CALGARY
06.2022 - Current
Human Resource Associate 1
CITY OF CALGARY
09.2021 - 06.2022
Customer Service Representative
ADT BY TELUS, CALGARY AB
01.2020 - 07.2021
HR Generalist
GENESIS GROUP UK
04.2017 - 07.2019
HR Generalist
IFURNISH CORPORATE SERVICES, NIGERIA
10.2012 - 11.2015
HR Coordinator
ZENITH BANK PLC, NIGERIA
01.2009 - 09.2012
Customer Service Officer
ZENITH BANK PLC, NIGERIA
04.2007 - 12.2008
MSc - International Human Resource Management
Coventry University
BSc - Political Science
University of Ibadan
CPHR -
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