Burton Lai
Vancouver
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Sales Development Representative (SDR) to Account Executive (AE)
KayaPush
08.2023 - Current
- Sales Development Representative (Aug 2023 - July 2024)
- Conducted outbound prospecting via cold calls and email sequences using Outreach
- Identified and qualified leads, booking high-value meetings for the sales team
- Managed and updated Salesforce CRM to track pipeline progress and activity
- Consistently surpassed monthly targets for meetings booked and opportunities created
- Account Executive (Aug 2024 - Present)
- Manages full sales cycle from prospecting to close, selling KayaPush's payroll and HR solutions
- Works with SMBs, multi-location businesses, and MSOs (Multi-State Operators) in the cannabis industry
- Builds strong client relationships, identifies business challenges, and delivers tailored solutions
- Negotiates contracts and ensures a seamless transition from sale to onboarding
- Collaborates with marketing and product teams to refine sales strategies and improve client outcomes
Server/Shift Leader
Earls Kitchen & Bar
Vancouver
07.2020 - 09.2022
- Managed day-to-day operations and provided efficient service
- Built and maintained strong guest relationships
- Supervised and trained staff, promoting company values and culture
Ambassador
Earls Kitchen & Bar
Toronto
08.2021 - 10.2021
- Assisted in opening and training staff for the new Sherway location
- Helped establish a strong team culture and long-term customer relationships
Dining Room Server
The Keg Steakhouse + Bar
Edmonton
07.2017 - 07.2020
- Provided high-quality dining experiences, ensuring guest satisfaction
- Promoted menu features and assisted team members in a collaborative environment
Restaurant Manager
The Shore Club
Ottawa
- Company Overview: Restaurant in Ottawa, ON
- Staff recruitment, hiring, training, and performance management
- Financial management including forecasting, budgeting, and profit optimization
- Provided top-tier customer service and resolved customer issues effectively
- Led a team to achieve service excellence in a fast-paced environment
- Restaurant in Ottawa, ON
Education
Bachelor of Commerce - Marketing/Management
MacEwan University - School of Business
Edmonton, AB01.2022
Skills
- Prospecting
- Pipeline management
- Negotiation
- Closing
- Salesforce
- Outreach
- Google Workspace
- Microsoft Office
- Relationship building
- Public speaking
- Customer success
- Tech-forward solutions
- Entrepreneurship
- Digital marketing
- Fashion
Hobbies and Interests
- Tech-forward solutions
- Entrepreneurship
- Digital marketing
- Fashion (Homme Plissé Issey Miyake)
Timeline
Sales Development Representative (SDR) to Account Executive (AE)
KayaPush
08.2023 - Current
Ambassador
Earls Kitchen & Bar
08.2021 - 10.2021
Server/Shift Leader
Earls Kitchen & Bar
07.2020 - 09.2022
Dining Room Server
The Keg Steakhouse + Bar
07.2017 - 07.2020
Restaurant Manager
The Shore Club
Bachelor of Commerce - Marketing/Management
MacEwan University - School of Business