Burrell Sinclair

• Led cross-functional teams to deliver client solutions and enhance operational efficiency.
• Developed strategic plans to align project goals with client objectives and expectations.
• Managed resource allocation to optimize team performance and project timelines effectively.
• Mentored junior team members, fostering professional development and knowledge sharing.
• Streamlined communication between teams, enhancing collaboration and project execution quality.
• Managed daily workflow of team members to meet organizational goals.
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Created monthly reports outlining progress on key initiatives.
• Tracked project milestones and communicated updates to stakeholders.
• Identified opportunities for process improvements and increased efficiency.
• Facilitated the development of staff by providing training, coaching, and feedback.
• Analyzed financial data to identify trends and areas for improvement.
• Provided guidance on complex projects ensuring deadlines were met.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Created and managed budgets for travel, training, and team-building activities.
• Implemented quality control measures to uphold company standards.
• Pricing SAP consulting Contracts for proposals

• Managed and coordinated monthly releases and deployments for the client’s core business platform using Jira
• Planned, scheduled, and facilitated weekly client and vendor meetings to align priorities and manage expectations
• Acted as the primary liaison between business users and vendors by gathering, clarifying, and communicating requirements effectively
• Established and documented business processes and standards to support consistent delivery and operational efficiency
• Provided on-call and technical support to resolve system issues impacting business users, ensuring minimal disruption to operations

• Applied agile methodology to shorten cycle time and achieve target margins.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitated Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) to ensure adherence to Agile values and Scrum principles
• Managed and maintained team backlogs, sprints, dashboards, queries, and user access within Azure DevOps to support transparent and effective delivery
• Partnered with onshore and offshore teams to capture, refine, and track work items in Azure DevOps, enabling accurate reporting and timely product delivery
• Administered and optimized the Scrum framework within Azure DevOps, ensuring consistent application of Agile practices across teams
• Identified and removed impediments to team progress by proactively engaging stakeholders and support teams as needed
• Collaborated with other Scrum Masters to improve organizational Agile maturity and consistency of Scrum implementation
• Served as a Subject Matter Expert (SME) for Azure DevOps, providing guidance and best practices to product delivery teams

• Oversaw the classification, mobilization, and tracking of 30+ technology-driven projects and products across multiple portfolios and Global Units (GUs) to support successful delivery
• Supported product and project success through detailed planning, estimation, and forecasting activities, including delivery change management
• Performed and coordinated quality oversight and assurance activities in collaboration with Project Managers and PMO teams
• Monitored monthly project costs and financials, working closely with PMs and other PMOs to ensure financial accuracy and compliance
• Prepared and presented monthly variance analysis and financial reporting to senior stakeholders
• Facilitated project staffing roll-on and roll-off processes using appropriate enterprise applications
• Maintained and enforced project and product management standards across the CIO organization

• Implemented project management techniques to overcome obstacles and increase team productivity.
• Processed all vendor invoices promptly in accordance with company policy.
• Oversaw monthly accounting close process for timely and accurate reporting of financial information.
• Maintained internal controls over disbursement functions in accordance with strict Sarbanes-Oxley guidelines.
• Trained and supported new hires to educate on process flow and interdepartmental procedures.
• Interacted with corporate vendors, upper management and peers.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Major Achievements:

- Transformed the manual entering process of data to support payment advice to Sub-agents into linked spreadsheets. This reduced the time taken by two staff from five and from 5 days to two days and also improved the accuracy of the correspondence.
- Implemented several systems to strengthen the controls in the payables process while improving efficiency

• Oversaw liquidity and cash management operations.
• Identified gaps in market to spot opportunities to create value propositions.
• Collaborated with corporate finance team members to support quarterly external reporting.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Complied with established internal controls and policies.
• Established and checked coding procedures, monitored reports and updated internal files.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Designed and maintained financial models to identify and measure risks.
• Developed strategic plans for day-to-day logistics operations to ensure agent network were properly funded.
• Evaluated location needs and feedback to drive product and service improvements.
• Major Achievements:

- Transformed the manual ordering system for agent's cash order into a linked spreadsheets so as to achieve greater efficiency

- Redesigned and simplified the short-term investment schedules which significantly reduced audit time and aided in better understanding
- Lead the process of converting the manual end of day cash balance reporting and reconciliation system to a dynamic online version that not only brought about greater efficiency but also significant cost savings and reducing the company exposure

• Developed and maintained both project and management reports to support milestones and earned value
• Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
• Provided accounting support to the all projects, including monthly key performance and variance reports
• Read, escalated and reported invoices for projects of varying size and complexities
• Liaised with Project Managers to ensure the accounting process for projects reflects actual
• Analyzed General Ledger accounts in preparation of final accounts
• Major achievements:
  - Developed and used advanced spreadsheets to track projects and identify when budget will be exhausted. This helped PMO and project managers to adjust for successful delivery

• Reviewed time records for over 200 employees to verify accuracy of information.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
• Reconcile payroll with general ledger, creating the necessary journal entries to ensure accuracy

• Performed large dataset analysis to provide thematic insights, identify financial discrepancy root causes and reveal risk levels, simultaneously developing comprehensive remediation plans.
• Managed multiple complex inventory activities and client-driven projects.
• Conducted research to address shipping errors and packaging mistakes.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Processed required paperwork to expedite handling of shipped and received goods.