Burrell Sinclair
Barrie,ON
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the I.T Consulting industry. Ready to take on new challenges in an exciting new position.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Projects and Programs Associate Manager
Accenture Inc.
06.2015 - 12.2025
- Led cross-functional teams to deliver client solutions and enhance operational efficiency.
- Developed strategic plans to align project goals with client objectives and expectations.
- Managed resource allocation to optimize team performance and project timelines effectively.
- Mentored junior team members, fostering professional development and knowledge sharing.
- Streamlined communication between teams, enhancing collaboration and project execution quality.
- Managed daily workflow of team members to meet organizational goals.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Tracked project milestones and communicated updates to stakeholders.
- Identified opportunities for process improvements and increased efficiency.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Analyzed financial data to identify trends and areas for improvement.
- Provided guidance on complex projects ensuring deadlines were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Accounts Payables Supervisor
Grace Kennedy Remittance Services
Kingston, Jamaica
09.2013 - 09.2014
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Processed all vendor invoices promptly in accordance with company policy.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Maintained internal controls over disbursement functions in accordance with strict Sarbanes-Oxley guidelines.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Interacted with corporate vendors, upper management and peers.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
Cash Management Officer/Specialist
Grace Kennedy Remittance Services
Kingston, Jamaica
09.2009 - 08.2013
- Oversaw liquidity and cash management operations.
- Identified gaps in market to spot opportunities to create value propositions.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Developed strategic plans for day-to-day logistics operations to ensure agent network were properly funded.
- Evaluated location needs and feedback to drive product and service improvements.
Education
Scrum Master - Certified Scrum Master
Scrum Alliance
05.2018 - 05.2018
Post-Graduate Certificate - Project Management
Centennial College
Scarborough, Ontario 09.2014 - 06.2015
Bachelor of Science - Business Administration (MIS)
University College of The Caribbean
Kingston, Jamaica, 09.2010 - 07.2013
Skills
- Project management
- Resource allocation
- Strategic planning
- Process improvement
- Variance analysis
- Problem-solving
- Solutioning
- Client relationship management
- Customer service
- Leadership skills
- Time management
- Conflict resolution
Timeline
Scrum Master - Certified Scrum Master
Scrum Alliance
05.2018 - 05.2018
Projects and Programs Associate Manager
Accenture Inc.
06.2015 - 12.2025
Post-Graduate Certificate - Project Management
Centennial College
09.2014 - 06.2015
Accounts Payables Supervisor
Grace Kennedy Remittance Services
09.2013 - 09.2014
Bachelor of Science - Business Administration (MIS)
University College of The Caribbean
09.2010 - 07.2013
Cash Management Officer/Specialist
Grace Kennedy Remittance Services
09.2009 - 08.2013