Burhan Chattha
Technical Support Specialist
Oshawa
Summary
Resourceful and dedicated University student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Proficient in an assortment of technologies, including Python, C#, Java, Windows 10 and Windows 11.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Technical Support Specialist
I3 Solutions Inc
04.2024 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved [Number] technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
Customer Service Representative
Flying Squirrel
05.2022 - 08.2023
- Trained and mentored new customer service representatives to ensure excellent customer service standards were maintained
- Developed and maintained relationships with customers, resulting in a 10% increase in sales
- Ensured customers were greeted in a pleasant manner in-person, over email and on the phone and attended to their requests
- Oversaw Management of work environment when MOD's were unable to attend duties.
Education
B.IT - Networking & IT Security
Ontario Tech University
Oshawa, ON 09.2023 - 05.2027
Ontario Secondary School Diploma - undefined
Maxwell Heights Secondary School
Oshawa, ON 09.2019 - 05.2023
Skills
Time Management
Fast Learner
Adaptability
Effective Time Management
Customer Service
Networking
Technical Support
Communication Skills
Troubleshooting
Computer Skills
Languages
English
Punjabi
Urdu
Hindi
French
References
- Chris Panetta, Junior Technical Support Specialist, i3 Solutions Inc, cv.panetta@gmail.com, (416) 302-6872
- Shahram Heydari, Professor, Ontario Tech University, shahram.heydari@ontariotechu.ca, 905.721.8668 ext. 3440
Timeline
Technical Support Specialist
I3 Solutions Inc
04.2024 - Current
B.IT - Networking & IT Security
Ontario Tech University
09.2023 - 05.2027
Customer Service Representative
Flying Squirrel
05.2022 - 08.2023
Ontario Secondary School Diploma - undefined
Maxwell Heights Secondary School
09.2019 - 05.2023
Similar Profiles
Victoria NewlandVictoria Newland
Physician Auditor at i3 ACS Medical Business SolutionsPhysician Auditor at i3 ACS Medical Business Solutions
Joseph DwornikJoseph Dwornik
Lead Cable Technician at Solutions I3Lead Cable Technician at Solutions I3
Qinnan WuQinnan Wu
Mortgage Loan Officer at I3 Lending IncMortgage Loan Officer at I3 Lending Inc