Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BURCU VOIGT

Toronto,ON

Summary

Experienced Customer Account Officer with a track record of cultivating robust client relationships and elevating customer satisfaction levels. Proficient in managing accounts, resolving inquiries promptly, and delivering outstanding support to meet client requirements effectively. Demonstrated ability to collaborate seamlessly across departments to address customer needs and contribute to business expansion. Skilled in analyzing customer feedback to drive continuous improvement initiatives and surpass service benchmarks. Committed to delivering tailored service and fostering enduring partnerships.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Senior Financial Consultant

London Capital Danismanlik Nimet Akin
2018.07 - 2023.12
  • Increased client satisfaction by providing expert financial advice and personalized investment strategies.
  • Delivered strategic investment advice for individual and corporate clients.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Mentored junior consultants, promoting culture of continuous learning and professional development.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Negotiated favorable terms with vendors and suppliers, reducing overall expenses for firm.
  • Implemented risk management strategies to protect clients'' assets and minimize losses during market fluctuations.
  • Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.

Senior Marketing Manager

Nova Egitim Ltd.Sti.
2014.11 - 2018.11
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Wrote and distributed press releases to increase brand visibility.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
  • Performed market segmentations, targeting and positioning for each product line.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Conducted market research to identify new opportunities and target markets.
  • Managed vendor relationships effectively to ensure timely delivery of products/services while maintaining budget constraints.

Finance Manager

AUER A.S.
2005.01 - 2008.10
  • Improved financial forecasting accuracy, utilizing advanced analytical models.
  • Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Created organizational structures to improve accounting and finance functions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Client Account Officer

GARANTI BANK BBVA
2001.02 - 2005.01
  • Reached average of 95% of sales goals each year.
  • Participated in regular training sessions to stay updated on industry developments and enhance professional knowledge for better client servicing.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Facilitated client onboarding processes, including account setup, documentation, and compliance checks, ensuring seamless transitions.
  • Collected and analyzed data to learn more about consumer behavior.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed strong working relationships with internal stakeholders, including credit analysts, underwriters, and product managers.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.

Client Account Officer

FORTISBANK
1998.11 - 2001.02


  • Participated in regular training sessions to stay updated on industry developments and enhance professional knowledge for better client servicing.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Facilitated client onboarding processes, including account setup, documentation, and compliance checks, ensuring seamless transitions.
  • Collected and analyzed data to learn more about consumer behavior.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed strong working relationships with internal stakeholders, including credit analysts, underwriters, and product managers.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Assisted in the development of new business proposals that resulted in an expansion of the client base and increased revenues.
  • Conducted detailed financial analysis to identify potential cost-saving measures for clients without compromising service quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.

Management Trainee

BANK EKSPRES A.S.
1997.07 - 1998.01
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented innovative marketing strategies to increase brand awareness and customer engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Education

Master of Science - Psychology

GELISIM UNIVERSITY
ISTANBUL
06.2021

MBA - Business Administration

BILGI UNIVERSITY
ISTANBUL
06.2008

Bachelor of Science - Economics

BILKENT UNIVERSITY
Ankara
06.1997

Skills

  • Certified Trust and Fiduciary Advisor
  • Accredited Business Accountant/Advisor (ABA)
  • Certified Credit Union Financial Counselor (CCUFC)
  • Certified Accounts Payable Practitioner
  • Financial Planning
  • Investment Analysis
  • Financial Forecasting
  • Registered Financial Planner
  • Cash Handling
  • Certified Financial Planner
  • Client Interviews
  • Business Development

Languages

English
Full Professional
Turkish
Native or Bilingual

Timeline

Senior Financial Consultant

London Capital Danismanlik Nimet Akin
2018.07 - 2023.12

Senior Marketing Manager

Nova Egitim Ltd.Sti.
2014.11 - 2018.11

Finance Manager

AUER A.S.
2005.01 - 2008.10

Client Account Officer

GARANTI BANK BBVA
2001.02 - 2005.01

Client Account Officer

FORTISBANK
1998.11 - 2001.02

Management Trainee

BANK EKSPRES A.S.
1997.07 - 1998.01

Master of Science - Psychology

GELISIM UNIVERSITY

MBA - Business Administration

BILGI UNIVERSITY

Bachelor of Science - Economics

BILKENT UNIVERSITY

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BURCU VOIGT