Highly qualified professional with years of diverse Business Analysis and Project Management experience in various business sectors both in the United States and Canada
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Hydro One Networks
10.2020 - Current
Lead the definition and delivery of total portfolio reporting and control requirements by liaising with Operations, IT and Data teams; integrate network security tools requirements into processes, controls and reporting to minimize impact to operational processes and portfolio data integrity
Creation of project charter, Scope of work, requirements gathering, operational, functional and non-functional reviews development cycle following full SDLC process, agile methodology and reporting to Senior Program Manager
Managing stakeholder expectations, developing the Project Plan, Project schedule, dependencies, timelines milestones and deliverables, resourcing as required, management of all issues and risk and ensuring communications with Program
Led the Batch Scheduler cloud migration initiative designed to migrate all the Hydro One SAP batch jobs from an on-premises orchestrator to a cloud-based batch orchestrator called Redwood RunMyJob
Managed stakeholder expectations, developed Project Plan, project schedule, dependencies, timelines milestones and deliverables, resourcing as required, overall end-to-end testing, management of all issues and risk associated to the project and while ensuring communications are always on-going with all Lines of Business and Project stakeholders
Successfully migrated over 1500 critical SAP batch jobs including employee payroll, Finance, meter to bill, Customer billing, Supply chain and Work and Asset Management and BI/BW
Worked with IT leadership to design the IT target operating models from the point of view of governance, organization, skills, sourcing, cyber risks, business processes, and IT project delivery tools
Collaborated with multiple domains within the Hydro One ISD organization to drive teams towards cross-functional orientation by serving as an Agile consultant, helping plan and coordinate new workflows and patterns and scheduling of task assignments and goals to achieve the new Target Operating Model (TOM)
Worked closely with the Line of Business executives to develop strategies and TOM roadmaps for the evolution of the IT function based on business priorities, industry trends, and technology risks
Collaborated with the Activation Teams, and external stakeholders, to influence and drive decision making to support the successful delivery of the Target Operating Model
Led complex, cross functional senior management discussions on Transformation priorities as they related to people, process, and tools to support the realization of the Target Operating model
Managed and led the IT Operations workstream responsible for the migration of approximately 2500+ Linux and Wintel servers from Trend Micro Antivirus software to Microsoft Defender Anti-virus software across multiple environments within the Hydro One infrastructure landscape
Managed and led the IT Operations and Cybersecurity Blue team workstream responsible for the installation of Tenable agents on 3500+ assets across the Hydro One infrastructure landscape to enhance vulnerability scanning activities on the IT assets
Senior Business Analyst / Product Owner (BeWell Loyalty program)
Rexall Pharmacy Limited
10.2018 - 09.2020
Lead BA/ PO responsible for the overall management of the business requirement’s lifecycle on the Be Well program within an Agile delivery framework
Facilitated Business Requirement workshops with business stakeholders to elicit and define clearly the BeWell and Digital Pharmacy Business requirements and Users stories
Owned, managed, and groomed product backlogs (epics, user stories, defects) through the facilitation of discussions between both internal and external stakeholders
Responsible for managing the business requirement intake process, analysing those requests, and assigning development scheduling priorities to those requirements to support the enhancement of the digital product
Collaborated with business stakeholders to prioritize business requirements and user stories to determine the Minimum Viable Product (MVP) for the Be Well program
Defined & refined user stories, use cases and acceptance criteria for the Be Well app, engaged the scrum team daily and actively participated in daily standups, backlog refinement, sprint planning, sprint review and retrospective exercises
Actively collaborated with the UX design team to ensure that wireframes and final product designs are consistent with documented UI requirements and business stakeholders’ expectations
Coordinated and managed the overall User Acceptance Testing (UAT) cycle including working with the business team to identify UAT Testing suites
Senior Business Analyst (Digital Pharmacy Transformation project)
Shoppers Drugmart Pharmacy
10.2015 - 10.2018
Led the program business requirement lifecycle management and performed activities which included requirement elicitation planning, workshop facilitation, Gap analysis
Assessed value, developed use cases, and prioritized stories, epics to ensure efforts were focused on requirements with maximum value that are aligned with product strategy
Collaborated with the Pharmacy Business and Product Owner to prioritize business requirements and Identify the Minimum Viable Product
Responsible for grooming backlog items including User stories and defining the user acceptance criteria for each story
Collaborated with the Pharmacy Business and Regulatory team to define the Pharmacy domain business rules to support the rule engine backend that supports the Shoppers Digital Pharmacy product
Created and managed the story board of backlog items in Agile and developed item according to business needs
Liaised with Regulatory and Legal stakeholders to ensure business requirements meet legal and regulatory definitions across the various Canadian provinces
Partnered with the Pharmacy Operations team to develop and execute change management strategies including training of pharmacy staff on the use of the newly introduced Digital portal, on the workflow changes and their impacts to dispensing efficiency
Defined and monitored the Digital Pharmacy KPI’s to track program performance
Coordinated and managed the overall User Acceptance Testing (UAT) cycle including working with the business team to identify UAT Testing suites
Senior Business/I.T. Project Consultant
E-Health Ontario
09.2014 - 10.2015
Designed and delivered the agency’s IT Nonproduction Environment (NPE) roadmap as well as the IT Governance framework for the sustainability of all existing lower environments
Successfully executed the audit of all the agency’s non-production environment to identify the instability of the agency’s nonproduction environment
Developed and implemented the NPE remediation strategy across the agency to ensure that all non-production environments are alike
Collaborated with IT Operations Director in the development of the Virtual Testing Environment initiative business case
Lead the business requirement elicitation workshops for the Virtual Testing Environment (VTE) project
Developed a concise Business Requirements Document (BRD) as well as Non-Functional Requirements (NFR) document to support the VTE project
Collaborated with the agency’s IT procurement team to document RFP (Request for Proposal) for the Virtual Testing Environment detailing explicitly all the high-level requirements for the test environments to be included in the RFP
Developed high level business processes including environment intake and provisioning, environment incident management and environment patch management for the management of the virtual testing environment
Delivered the Business Requirements Document highlighting both functional and non-functional requirements for the CHRIS/PCR integration project
Collaborated with Solutions and Infrastructure Architects to identify all the key components required for the successful integration of both applications to support the CCAC integration objective
Completed the data mapping exercise and participated in the data architecture development including logical, technical and solution architecture design
Responsible for Operational Readiness and transitional planning including signoff on test exit strategies, user training and product documentation
Senior Business Analyst / SAP Functional Consultant
Capgemini Consulting North America
06.2009 - 09.2014
Lead SAP functional consultant on RFP proposal that translated to a US $44 million contract for a Smart Metering Implementation Project for Consumers Energy in Jackson Michigan, United States
Led the business requirement gathering and prioritization activities along with influencing clients’ view on leveraging its existing IT capabilities to support its Smart Energy project
Collaborated with client to define the need for new and/or enhanced business processes as well as provide advice on the functionality, applicability, and usability of technology solutions to support business strategy
Conducted business process walkthroughs with both internal and external business partners, obtain signoff on business work packages relative to the client’s project
Coordinated end-to-end management of the work package deliverables, tracked progress and reported discrepancies while adhering to project management discipline
Education
Master of Business Administration (MBA) -
SCHULICH SCHOOL OF BUSINESS, YORK UNIVERSITY
Toronto, CA
01.2015
Bachelor of Commerce (BCOMM) - Information Technology Management
TED ROGERS SCHOOL OF BUSINESS, RYERSON UNIVERSITY
Toronto, CA
01.2009
Skills
Requirements Gathering Expertise
Requirements Gathering
Business Process Improvement (BPI)
Business Use Case modelling
Business Mapping
Business Case Development
Strategic Business Planning
Project Planning
SDLC
Quality Assurance and Testing
Stakeholder Engagement
Systems Design Specifications
System Context Diagrams
Agile Project Management
Languages
English
Full Professional
Certification
Project Management Professional (PMP), Project Management Institute, 2026
Agile Certified Practitioner (PMI-ACP), Project Management Institute, 2026