Bulan Kotwong
French Language Student Looking For Part-time Work
Brossard,QC
Summary
I'm a waitress cheerful offering experience a good service mind. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
ฺBusiness Owner of a Pub and Restaurant
Tamarin Pub and Restaurant
Bangkok, Thailand
11.2009 - 10.2011
- Provided excellent customer service in a small, high-traffic pub and restaurant environment, ensuring a positive dining experience for all patrons.
- Managed and coordinated daily operations , including greeting guests, taking orders, serving food and beverages, and handling transactions.
- Developed strong relationships with regular customers by remembering their preferences and providing personalized service.
- Assisted the owner with business operations , including staff scheduling, inventory management, and implementing promotional events to attract new customers.
- Resolved customer complaints effectively and professionally, maintaining a positive atmosphere and ensuring guest satisfaction.
- Handled cash and credit transactions accurately and efficiently, maintaining proper cash handling procedures.
- Maintained a clean and organized work environment , adhering to health and safety regulations.
RPA Consultant
Advanced Info Service PLC.
Bangkok, Thailand
07.2006 - 07.2023
- Provided training and support to client staff on utilizing RPA tools effectively.
- Built 900+ RPA citizen developers in the organization.
- Conducted thorough testing of implemented RPA solutions, ensuring flawless functionality and optimal performance.
- Increased operational efficiency by integrating multiple software applications through custom-built automations.
- First tier of troubleshot issues promptly, minimizing downtime and maintaining seamless operations for clients businesses before sent to programmers team.
- Enhanced client satisfaction by delivering tailored RPA solutions that met their specific needs and requirements.
- Maintained detailed documentation of projects, including process maps, user guides, and technical specifications.
Education
Bachelor of Science - Computer Science
KMUTNB
Nonthaburi, Thailand 05.1998 - 01.2001
Skills
Allergy awareness
Order Accuracy
Guest Engagement
Menu Memorization
Teamwork and Collaboration
Adaptable and Flexible
Food and Beverage Service
Languages
English
Professional Working
French
Elementary
Thai
Native or Bilingual
Certification
AI-900 from Microsoft
Timeline
AI-900 from Microsoft
02-2023
PL-900 from Microsoft
11-2022
ฺBusiness Owner of a Pub and Restaurant
Tamarin Pub and Restaurant
11.2009 - 10.2011
RPA Consultant
Advanced Info Service PLC.
07.2006 - 07.2023
Bachelor of Science - Computer Science
KMUTNB
05.1998 - 01.2001