Arnold Bula Nzongola
Brampton
Summary
Seeking a full-time position Experienced as a Bilingual Account Manager with over 10 years of experience excellent reputation for resolving problems, improving customer satisfaction and a proven track record of increasing revenue while attracting new customers
Overview
13
13
years of professional experience
Work History
Area Sales Manager
CNH Industrial Capital
07.2023 - Current
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Introduced new products to meet dealers demand and increase profits.
Lease Operator
Caterpillar Financial Services Limited
07.2021 - Current
- Investigating customer terms and condition of their contracts and provide reports to the Managing Director
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and Dealers comments to enhance understanding of effectiveness and client needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Regional Account Manager
Contrax Equipment Aftermarket
01.2020 - 07.2021
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments
- Delivered exceptional account service to strengthen customer loyalty
- Addressed customer questions and concerns regarding products, prices, and availability
- Negotiated details of contracts and payments and prepared sales contracts and order forms
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients
- Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations, and territory establishment.
Account Manager
ROGERS COMMUNICATION
04.2016 - 12.2019
- Develop and maintain relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model
- Respond to customer questions regarding billing issues
- Send mails to the new and the existing customers about our promotions and follow-up
- Built and maintained corporate image, brand, and identity
- Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Identified business prospects through cold calling, networking, marketing, and database leads
- Achieved client loyalty through quality, productivity, service, and proactive management.
Account Executive
BELL CANADA
11.2011 - 03.2016
- Identifying, establishing, and developing marketing and access partnerships with condo boards, property management companies and rental MDU landlords within assigned sales territories
- Conducting formal and informal presentations to senior managers and executive decision makers
- Negotiating marketing and access agreements for Bell residential services
- Exceeding assigned territory quotas for homes passed and units under contract
- Managing the sales process through to service implementation and customer satisfaction and additional administrative tasks as required.
Customer Service Manager
Atelka
10.2010 - 11.2011
- Reviewed account and service histories to identify trends and issues
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Evaluated customer account information to assess current issues and determine potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
Bachelor’s degree - Finance & Economic
HEC Montréal
Montreal, QC2010
Skills
- Ability to conduct in-depth, carefully
- Documented, and credible analysis under
- Minimal supervision within established
- Deadlines
- Ability to communicate effectively and
- Concisely, in both orally and writing in
- Ability to establish and maintain effective
- Working relationships with others
- Ability to act in situations, which lack clear
- Direction
- Organized Sales Administrative Assistant
- Offering excellent planning, problem-solving
- And communication skills
- Supporting high-performance sales teams in
- Identifying customer needs and delivering
- Solutions
Accomplishments
- Exceeded sales goals by an average of 30% in
- Sent 200+ cold emails on the daily basis, managing to set up calls with 10% of the recipients
- Client Interface - Collaborated with prospective clients to prepare efficient productmarketing strategies and drive business development
- Consistently maintained high customer satisfaction ratings.
Timeline
Area Sales Manager
CNH Industrial Capital
07.2023 - Current
Lease Operator
Caterpillar Financial Services Limited
07.2021 - Current
Regional Account Manager
Contrax Equipment Aftermarket
01.2020 - 07.2021
Account Manager
ROGERS COMMUNICATION
04.2016 - 12.2019
Account Executive
BELL CANADA
11.2011 - 03.2016
Customer Service Manager
Atelka
10.2010 - 11.2011
Bachelor’s degree - Finance & Economic
HEC Montréal
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