Bukunmi Elizabeth Oladipo
Aubrey,TX
Summary
Experienced and driven professional in customer service leadership, known for achieving remarkable results in community education. Currently seeking an engaging role that allows to leverage expertise and experience to make a substantial impact. Throughout a five-year period dedicated to being a stay-at-home mom, I actively cultivated and refined valuable abilities in time management, organization, and multitasking. Additionally, I acquired hands-on experience in customer service, conflict resolution, and project management.
Overview
6
6
years of professional experience
Work History
Music Director
LIVING FAITH
01.2018 - 12.2018
- Oversaw all elements of music in Winners Chapel as well as implemented efficient and optimal music solution/representation in the Chapel which increased active attendance and engagement by 70%
- Leveraged gestures to shape music being played, communicating desired tempo, phrasing, tone, color, pitch, volume, and other performance aspects
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo
- Studied scores at length to learn music in detail, and to develop interpretations
- Positioned members within groups to obtain balance among instrumental or vocal sections while auditioning and selecting performers for musical presentations
- Transcribed musical compositions and melodic lines to adapt them to a particular group, or create a particular musical style
- Led and supervised a talented team of 40 choristers in the effort to simplify music and make it pleasurable
Director of Customer Service / Community Education
THE POTTER’S HEALTHCARE SERVICES
12.2015 - 01.2018
- Successfully resolved complains by allowing the organization meet State mandated requirements
- Developed standard operating procedures for staff to provide a consistent client experience
- Ensured work procedures and responsibility grids are documented and periodically updated to accurately reflect work being done
- Worked with executives to audit company policy and provided suggestion to enhance performance and effectiveness
- Supported and strengthened The Potters Healthcare Services global communication and their customer relationship through initiated strategies and management support
Program Director
BETHESDA, INC
12.2012 - 11.2015
- Determined communications strategy and executed programs that enhanced communications objectives throughout the organization
- Identified, pioneered, integrated, and directed innovative solutions and programs that lead to improvements
- Led development and execution of new content initiatives designed to improve overall efficiency and meet ever-growing demand
- Proposed solution and built team to solve number one cause of customer complaints and completed project three months ahead of schedule.
Education
Bachelor of Science - Communication: Public Relations
CAMERON UNIVERSITY
Lawton, OK04.2012
Skills
- Client Support
- Writing and Editing
- Microsoft office suites (Project, Visio, Excel, Word, Access, PowerPoint, Outlook)
- Root cause Analysis and Problem Resolution
- Risk Analysis and Mitigation
Timeline
Music Director
LIVING FAITH
01.2018 - 12.2018
Director of Customer Service / Community Education
THE POTTER’S HEALTHCARE SERVICES
12.2015 - 01.2018
Program Director
BETHESDA, INC
12.2012 - 11.2015
Bachelor of Science - Communication: Public Relations
CAMERON UNIVERSITY
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