Dedicated and highly motivated professional with extensive experience in customer service, banking operations, and administrative support. Proven track record of enhancing operational efficiency, meeting targets, and delivering exceptional customer experiences. Proficient in Microsoft Office applications and digital marketing, with strong communication, multitasking, and organizational skills. Committed to continuous improvement and professional development.
Hi, I’m
BUKOLA TIJANI
Montreal,Canada
Summary
Overview
10
years of professional experience
Work History
Alorica Customer Service
Customer Experience Agent
05.2024 - Current
Job overview
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical request.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Fidelity Bank
Customer Service Head
01.2023 - 04.2024
Job overview
- Managed documentation and point-of-sale processing for new accounts, provided support to customer service personnel, prepared statistical reports for management review, responded to customer inquiries, and ensured compliance with internal policies.
- Provided support to customer service personnel and
- maintained business relationships with clients.
- Prepared statistical reports (daily, weekly, monthly) for management review.
- Responded to customer inquiries and coordinated tasks within the department.
- Ensured compliance with all internal policies and regulatory requirements.
Fidelity Bank
Funds Transfer Officer
11.2021 - 07.2023
Job overview
- Processed customer transactions, reviewed and booked clearing cheques, posted fund transfer requests, maintained operational efficiency, and managed ATM loading and evacuation operations.
- Reviewed and booked clearing cheques in line with bank procedures.
- Posted customer fund transfer requests promptly.
- Maintained operational efficiency by banking regulations.
- Managed ATM loading and evacuation operations.
Fidelity Bank
Service Teller
03.2020 - 11.2021
Job overview
- Processed banking transactions, managed ATM loading and cash handling, informed customers about account services, and balanced tills.
Ecobank
Cash and Teller
10.2016 - 08.2019
Job overview
- Converted walk-in prospects to bank customers, managed asset utilization, handled cash transactions, and ensured accurate daily balancing.
- Managed ATM loading and cash handling procedures.
- Informed customers about new and existing account services.
- Balanced tills and greeted customers professionally.
Guaranty Trust Bank (GTB)
Bulk Teller
02.2015 - 10.2016
Job overview
- Managed cash transactions for savings and current accounts and provided information on current products and technology.
- Provided information on current products and technology to customers.
Education
University of LagosLagos
B.Sc. Public Administration
10.2020
University Overview
Moshood Abiola PolytechnicAbeokuta
ND, Mass Communication
10.2014
University Overview
Skills
- Excellent verbal and written communication
- Robust interpersonal relationship skills
- Proficient in Microsoft Office Applications
- Digital marketing proficiency
- Ability to multitask and prioritize daily workload
- Strong problem-solving and analytical skills
- Adaptability and willingness to learn new methods
- High motivation and ambition to meet job demands
- Complaint Handling
- Call center experience
- Customer Service
Languages
English
Native or Bilingual
Volunteer Experience
Volunteer Experience
- LETHBRIDGE- LAYTON-MACKAY Rehabilitation Centre, Volunteer, 05/24, present, Assists in filing and recording documentation.
- CIUSSS West Central Mont Sinaï Hospital, Volunteer, 05/24, present, Quebec, Canada, Assisted with daily tasks, including feeding and personal care, ensuring residents' comfort and dignity., Supported administrative functions, including filing and managing residents' records, to ensure efficient operations.
References
References
Mireille El-Asmar, E-MBA, Coordinator, Volunteer Services, (514) 369-2222 ext 31332Timeline
Customer Experience Agent
Alorica Customer Service
05.2024 - Current
Customer Service Head
Fidelity Bank
01.2023 - 04.2024
Funds Transfer Officer
Fidelity Bank
11.2021 - 07.2023
Service Teller
Fidelity Bank
03.2020 - 11.2021
Cash and Teller
Ecobank
10.2016 - 08.2019
Bulk Teller
Guaranty Trust Bank (GTB)
02.2015 - 10.2016
University of Lagos
B.Sc. Public Administration
Moshood Abiola Polytechnic
ND, Mass Communication
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