Bukola Owolabi-Adebayo
Richmond Hill,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service and related position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Volunteer
SBA Professional Corporation
04.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Reconciliation of different clients account.
- Prepare statutory government filing
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Handle customers via inbound calls, outbound calls, or through internet
Assist customers using call flow guide to answer questions and solve problems - Identify and pursue new sales opportunities through cold-calling, networking, and other lead-generation activities.
- Build and maintain strong relationships with customers by providing exceptional customer service and responding promptly to their inquiries.
- Develop and present sales proposals and solutions to customers that align with their needs and goals.
- Collaborate with senior members of sales team to develop and implement sales strategies that will achieve business objectives.
- Meet and exceed individual sales targets on exceed individual sales targets on consistent basis.
- Keep up to date with industry trends, competitor activities, and customer needs to identify opportunities for new products and services.
- Followed up with customers after making sales.
Customer Service Associate
Sweet Sensation Confectionery
01.2019 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Toronto School of Management
Toronto, ON11.2024
Bachelor of Science -
University of Lagos
Lagos, Nigeria2012
Skills
- Event Planning
- Client Relations Strength
- Team Collaboration
- Data Evaluation
- Flexible and adaptable to change
- Goal oriented and attention to details
- Excellent communication skill
Meeting new people
I love to socialize, meet new people to share ideas
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Volunteer
SBA Professional Corporation
04.2023 - Current
Customer Service Associate
Sweet Sensation Confectionery
01.2019 - 12.2022
High School Diploma -
Toronto School of Management
Bachelor of Science -
University of Lagos
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