Bukola Adebayo
Etobicoke,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Affinity Global Inc
05.2023 - 11.2023
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented and developed customer service training processes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
SSENSE
02.2021 - 05.2022
Customer Service Representative
Teleperformance Canada
02.2020 - 04.2020
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Science - Sociology
University of Ilorin
Nigeria09.2012
Skills
- System implementation
- Call center experience
- Work Prioritization
- Warranty Service
- Relationship Building
- Direct Sales
- Client Relations
- Brand representation
Timeline
Customer Service Representative
Affinity Global Inc
05.2023 - 11.2023
Customer Service Representative
SSENSE
02.2021 - 05.2022
Customer Service Representative
Teleperformance Canada
02.2020 - 04.2020
Bachelor Of Science - Sociology
University of Ilorin
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