Bubacarr Jaiteh
North York,ON
Summary
Detail-oriented team player with strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
07.2022 - Current
Serving customers by helping them with their needs. As a customer service representative, my primary responsibility is to ensure that all guest are satisfied with their dining experience. This involve a variety of tasks, including taking orders, answering questions, handling complaints, and providing excellent service throughout the meal.
Also, handled customer inquiries and suggestions courteously and professionally. I collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
IT Field Support Technician
MTS
10.2021 - 05.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Updated and replaced outdated drivers and software for computers and office machines.
- Demonstrated increased knowledge of company products and equipment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Installing, wiring and configuring network devices and CCTV cameras.
Education
Advanced Diploma - Computer Engineering Technology
12.2024
- 3.4/4.0 GPA
Cisco Certified Network Associate (CCNA) - Computer Engineering Technology
09.2021
High School Diploma - Science
06.2019
- 3.7/4.0 GPA
Skills
- Network configuration
- Administrative Support
- Sales &management
- Microsoft office 365
- Product Organization
- Customer Service
- Typing Proficiency
- Critical Thinking
- Troubleshooting
- Computer Proficiency
- Problem-Solving Ability
- Technical Support
- Business Development Understanding
- Recordkeeping Strengths
- Communication
Timeline
Customer Service Representative - McDonald's
07.2022 - Current
IT Field Support Technician - MTS
10.2021 - 05.2022
Seneca College of Applied Arts And Technology - Advanced Diploma, Computer Engineering Technology
QuantumNet Institute Of Technology - Cisco Certified Network Associate (CCNA), Computer Engineering Technology
West African International School - High School Diploma, Science
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