Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Work Preference
Quote
Hi, I’m

Brett Tibbitts

Mississauga,NZ

Summary


With over 20 years of experience in customer-facing roles, the majority of which were dedicated to B2B cold calling, sales, and sales management, I am a dynamic and results-driven individual. I have honed my expertise through daily cold calling, customer interactions and training colleagues to elevate their skills in high-stakes sales environments. My journey has taken me from Account Manager to Senior Account Manager, and ultimately to National Major Accounts Manager, where I have built meaningful, long-lasting relationships and delivered tailored solutions to meet clients' unique needs.

My passion for building connections is rooted in a career that has allowed me to develop exceptional communication skills, both in technical service and sales. As a former competitive athlete from New Zealand, I bring a team-oriented mindset and a relentless drive to achieve ambitious goals. These qualities help me connect with people at all levels, fostering collaboration and trust in every partnership I build.

Navigating the challenges of high-pressure sales environments has only strengthened my resilience, adaptability, and positive, solutions-focused attitude. Every setback has been a stepping stone, refining my approach and ensuring the best possible outcomes for both clients and colleagues.

I am grateful for every experience that has shaped my career, continually striving for excellence and growth. With a focus on overcoming obstacles and pushing boundaries, I remain dedicated to being the best version of myself, both professionally and personally.

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Permanent Resident Card Holder of Canada

Overview

21
years of professional experience

Work History

Sharp New Zealand

National Major Account Manager
11.2022 - Current

Job overview


  • Manage complex negotiations with clients, securing favorable contract terms.
  • Implemented effective account management strategies that demonstrate results, increased revenue, and client satisfaction.
  • Streamline communication between clients and internal departments by implementing efficient processes, enhancing overall productivity.
  • Maximize revenue growth by identifying and pursuing new business opportunities within existing accounts.
  • Collaborate with internal teams to ensure seamless implementation of client projects, leading to successful outcomes.
  • Built relationships with customers and community to establish long-term business growth.
  • Manage accounts to retain existing relationships and grow share of business.


Insurance Executives Brokers & Consultants

Insurance Executive
02.2019 - 09.2022

Job overview


  • Generated leads through cold-calling, networking and other outreach methods.
  • Met with customers to provide information about available products and policies.
  • Educated clients on insurance policies and procedures.
  • Enhanced company reputation by delivering exceptional customer service and maintaining strong relationships with industry partners.
  • Analyzed risk factors to recommend appropriate coverage levels.

Sharp Canada (Reseller)

Account Executive
09.2018 - 12.2018

Job overview


  • Generated leads through cold-calling, networking and other outreach methods.
  • Met with customers in the GTA to provide information about available products.
  • Educated clients on their current contractual arrangements.
  • Had to leave due to personal reasons.
  • Cold called during winter having never been or lived in Canada during a winter season - no car.

Sharp New Zealand

Senior Account Manager
09.2013 - 10.2018

Job overview


  • Cultivated and strengthened relationships with key customers within the Wellington CBD
  • Managed and oversaw the majority of high-value Wellington accounts, with revenues exceeding $150k
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Set and achieved company defined sales target of $100k a month.
  • Consistently achieved an annual sales target of over $1.2 million

Shiralea Backpackers Resort

Bar Manager
04.2013 - 09.2013

Job overview


  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Organized nightly events for 60+ patrons who were staying in our resort.



Sharp New Zealand

Account Manager
12.2011 - 04.2013

Job overview

  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Achieved or exceeded company-defined sales quotas.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated prices, terms of sales and service agreements.
  • Presented professional image consistent with company's brand values.

RBC Solutions - Ricoh Australia

New Buisness Account Executive
08.2011 - 11.2011

Job overview


  • Successfully navigated a competitive interview process for a high-profile role advertised on Seek, a leading job search platform.
  • Completed comprehensive sales training.
  • Built a strong professional relationship with all staff within the business in the short space of time I was there.
  • Had to return to New Zealand due to unforeseen personal circumstances

Ricoh NZ

Technical Service Engineer
02.2004 - 08.2011

Job overview

  • Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • A valued team member for over six years
  • Exceeded performance metrics consistently by prioritizing tasks based on urgency and impact on business operations.
  • Strengthened communication skills through regular interactions with others.
  • Setup, Installed and configured Multifunctional devices in the workshop and out on customer premises.
  • Investigated and corrected mechanical problems with machinery.

Education

New Zealand Institute of Sport
Wellington, New Zealand

from Beginner Personal Training, Tramping, Coaching
12-2003

University Overview

  • Completed Entry-Level Personal Training course, gaining foundational knowledge in fitness and wellness.
  • Developed strong communication and interpersonal skills through hands-on training and class interactions.
  • Worked collaboratively within a team environment, regularly completing challenges and tasks as part of group projects.
  • Honed problem-solving and leadership abilities by working with peers to overcome daily challenges and achieve team objectives

Tawa College
Wellington, New Zealand

12-2002

University Overview

Skills

  • Customer engagement
  • Customer relationship management
  • Client engagement
  • Account management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Team leadership
  • Rapport and relationship building
  • Professionalism
  • Solution selling
  • Interpersonal skills
  • Business development and planning
  • Self motivation

Accomplishments

Accomplishments
  • 2024 - Mid Year Incentive Award - Melbourne
  • 2023 - Business Solutions Sales Rep of the Year
  • 2017 – Visual Solutions Sales Rep of the Year
  • 2017 – Highfliers Award – Maldives
  • 2017 - Mid Year Incentive Award - Gold Coast
  • 2016 – Highfliers Award – San Fran & Cabo San Lucas
  • 2016 - Mid Year Incentive Award - Gold Coast
  • 2015 – Highfliers Award – London & Paris
  • 2015 - Mid Year Incentive Award - Gold Coast

Languages

English
Native or Bilingual

Interests

  • Family time
  • Golf
  • Die hard team sport guy
  • Travel & Food

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Quote

What you're not changing, you're chosing.
Brett Tibbitts