Bryte Dre
Calgary,Alberta
Summary
Dependable Helpdesk Technician with several years of experience in resolving complex technical issues for end-users. Demonstrates exceptional communication skills, translating intricate concepts into easily understandable terms. Proven ability to manage a diverse range of inquiries while maintaining professionalism and efficiency. Aims to leverage expertise in technical support to enhance customer satisfaction and improve service delivery.
Overview
13
13
years of professional experience
Work History
Senior Marketing Consultant
Telus Communications- Acquisition Group
Calgary, Alberta
04.2023 - Current
- Pinpointed potential markets and segments with targeted customers for optimal product demand.
- Aligned marketing strategies and objectives based on data-driven insights.
- Counselled clients on optimal marketing strategies.
Customer Support Manager
IQ Option LLC
Saint Petersturg, Russia
02.2020 - 03.2023
- Conducted remote troubleshooting sessions with clients.
- Monitored customer satisfaction post-resolution.
- Provided guidance to customers for product issues.
Business Development Manager
Belorm Consulting
Accra, Ghana
11.2016 - 01.2020
- Identified growth prospects to expand market presence.
- Drafted sales performance reports focusing on revenue growth, conversion rates, and lead-to-customer ratios.
- Performed market analysis to assess competition.
- Researched target markets to comprehend customer needs.
Customer Service Representative
MTN Ghana
Accra, Ghana
03.2012 - 10.2016
- Handled inquiries related to products and services.
- Handled inbound and outbound customer service calls with consistent high-quality support.
- Elevated service standards by incorporating survey feedback.
- Trained workforce for position expectations.
Education
MBA - International Business
HSE-National Research University
Saint Petersburg- Russia06-2022
BBA - Business Management
Catholic University of Ghana
Ghana06-2019
Associate of Science - Marketing
Accra Technical University
Accra- Ghana06-2009
Skills
- Market Research Analysis
- Complaint handling
- Software troubleshooting
- Reporting and analysis
- Call center management
- Service issue resolution
- CRM software expertise
- Escalation handling
- Billing problem resolution
- Client relationship building
Timeline
Senior Marketing Consultant
Telus Communications- Acquisition Group
04.2023 - Current
Customer Support Manager
IQ Option LLC
02.2020 - 03.2023
Business Development Manager
Belorm Consulting
11.2016 - 01.2020
Customer Service Representative
MTN Ghana
03.2012 - 10.2016
MBA - International Business
HSE-National Research University
BBA - Business Management
Catholic University of Ghana
Associate of Science - Marketing
Accra Technical University
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