Summary
Overview
Work History
Education
Skills
Timeline
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Bryson LeLouis

Bakersfield,CA

Summary

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Overview

7
7
years of professional experience

Work History

Process Assistant MIT2

Amazon LLC
09.2024 - Current
  • Receive, Prep, Non-PID-Conveyable (RPN) Process Assistant
  • Launched MIT2 as the first nights RPN Process Assistant with a team of 48 associates
  • Assisted in the development of key quality assurance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Identified and recommended changes to existing processes to improve accuracy and efficiency.
  • Mentored counterpart Process Assistant as a new promotional Process Assistant
  • Implemented station rotations after breaks to prevent injuries, fatigue, and strain.
  • Implemented a Standard Work Checklist for MIT2 and other sites to utilize
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted managers in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Process Assistant BFL2

Amazon LLC
10.2022 - 09.2024
  • Launched BFL2 in October 2022 as the first nights Inbound Flow Process Assistant
  • Assisted with launching Inbound Stow for 2 months while compiling data to influence operational plans throughout the shift
  • Collaborated with multiple teams to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Ability to run an effective shift with lean headcount and no management oversight
  • Mentored a Point Of Contact for Inbound Dock who has been promoted to a Tier 3 PA
  • Ability to manage 50+ people during a shift
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with senior operations managers, recordkeeping, and data entry for increased efficiency.

Tier 1 Associate BFL1

Amazon LLC
10.2020 - 10.2022
  • Excelled performance in Outbound Ship Dock, Stow, Pack, Inbound Problem Solve.
  • Former Inbound Support Services as a Point of Contact, Damageland and former Process Guide for Inbound (Stow) Problem Solve

Shift Supervisor

Wendy's of The Pacific
03.2018 - 10.2020
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills, while multitasking in a very fast paced environment.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Achieved restaurant goal's for service through Labor Tracking
  • Trained new employees and delegated daily tasks and responsibilities.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

High School Diploma -

Centennial High School
Bakersfield, CA
05.2018

Skills

  • Microsoft Office; Word, Outlook, Excel, PowerPoint
  • Excellent interpersonal communication skills
  • Problem Solve and analytical skills
  • Leadership skills and experience in a leadership role
  • Fast learner
  • Assignment delegation
  • Management support
  • Process improvement
  • Metrics tracking
  • Performance monitoring
  • Quality assurance

Timeline

Process Assistant MIT2

Amazon LLC
09.2024 - Current

Process Assistant BFL2

Amazon LLC
10.2022 - 09.2024

Tier 1 Associate BFL1

Amazon LLC
10.2020 - 10.2022

Shift Supervisor

Wendy's of The Pacific
03.2018 - 10.2020

High School Diploma -

Centennial High School

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Bryson LeLouis