Bryony Wilson
Vancouver,BC
Summary
Hardworking and passionate team-player with strong organisational and communication skills, eager to secure front of house cafe position. Willing to take on added responsibilities to meet team-goals and provide excellent customer service.
Overview
13
13
years of professional experience
Work History
Staff Nurse
NHS England
2021.12 - 2023.03
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Educated family members and caregivers on patient care instructions.
Health Advisor
Care UK
2017.09 - 2019.01
- Provided telephone triage to patients across England, utilizing computer software to direct individuals to appropriate health services corresponding to their individual needs.
- Engaged with patients and family members to provide appropriate information with compassion and patience in challenging situations.
- Recognized and responded promptly to health and social emergencies
- Maintained confidential health information according to state and federal regulations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Barista
The Royal Botanic Gardens Restaurant And Cafe
2015.11 - 2016.05
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Bartender
The Bear Hotel
2014.02 - 2015.02
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained impeccably clean, attractive and well-stocked bar area.
Animal Technician
Medical Research Council
2013.06 - 2015.02
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Stocked, cleaned and disinfected habitats of 500+ animals to protect animal health and wellbeing.
- Skilled at working independently and collaboratively in a team environment.
- Monitored the health and wellbeing of animals, observing signs of distress or illness and utilizing a high attention to detail.
- Promptly recognizing issues and reporting them to senior technician/s.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Followed safety protocols for handling animals.
Waitress/Waitress Supervisor/Bartender
Greene King
2009.10 - 2013.06
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
Bachelor of Science - Nursing
University of The West of England
Bristol, UK09.2021
Skills
- Coffee and Tea Expertise
- Hospitality and Professionalism
- Attention to Detail
- Ability to Work Under Pressure
- Complex Problem-Solving
- Compassionate and Caring
- Accurate Documentation
- Warm and Friendly
- Ability to Adapt
Travel
I have traveled extensively through South East Asia, Australasia, South America and Europe. My passion is meeting new people, discovering different cultures, foods, and lifestyles. I love adventure and new experiences, so I'm always ready to take on exciting new challenges.
Additional Information
I am from the UK and will be living in Vancouver for the next 2 years with an International Experience Canada (IEC) visa, and therefore have a current active work permit.
Timeline
Staff Nurse
NHS England
2021.12 - 2023.03
Health Advisor
Care UK
2017.09 - 2019.01
Barista
The Royal Botanic Gardens Restaurant And Cafe
2015.11 - 2016.05
Bartender
The Bear Hotel
2014.02 - 2015.02
Animal Technician
Medical Research Council
2013.06 - 2015.02
Waitress/Waitress Supervisor/Bartender
Greene King
2009.10 - 2013.06
Bachelor of Science - Nursing
University of The West of England
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