Brynna Werry

Performing duties related to the accommodation office's everyday operation, with the use of the Opera computer system.

• Managed cash transactions accurately and responsibly, ensuring proper accounting of daily sales totals.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
• Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
• Completed late check-ins and directed guests to rooms and facilities.

A dedication of 8 hours a week outside of class hours, working on at least one piece of content a week for Western University’s official student newspaper.

• Interviewed individuals by phone, video chat and in-person to write news stories.
• Organized material to research and complete writing tasks.
• Developed engaging articles for online publications, resulting in increased readership and social media shares.
• Demonstrated adaptability by covering various beats, including politics, business, entertainment, and sports news.
• Collaborated with editors to refine and polish articles, resulting in increased reader engagement.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

• Documented condition and special features to provide accurate estimations.
• Streamlined data collection processes by utilizing advanced appraisal software tools and applications.
• Supported office operations by maintaining organized records of completed appraisals, licenses, and other necessary documentation.

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Optimized day-to-day instruction to align educational strategies with industry best practices.