Brynn Tacknyk
Kenora,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining check-in processes at Comfort Inn Hotel, showcasing exceptional customer service and time management skills. Collaborated effectively with teams to exceed service goals, adept at handling sensitive information with utmost confidentiality. Achieved significant improvements in operational efficiency and customer engagement.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn Hotel
07.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
Cashier
Keewatin Place
03.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Walmart
01.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
Crew Member
Mcdonalds
01.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Beaver Brae Secondary School
Kenora, ON06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Appointment Scheduling
- Sensitive information handling
- Work Prioritization
- Initiative-taking
- Punctual and Reliable
- Relationship Building
Languages
English
Native or Bilingual
Skiing
I enjoy both Nordic and Alpine Skiing. I have assisted in coaching as a junior coach with the youth Nordic Ski Club.
Jewlery Making
I enjoy making jewelry with semi precious stones.
Baking
I enjoy Baking multiple different things including different breads/buns, cookies and scones to give to family and friends.
Timeline
Front Desk Receptionist
Comfort Inn Hotel
07.2023 - 09.2024
Cashier
Walmart
01.2022 - 09.2022
Cashier
Keewatin Place
03.2021 - 11.2021
Crew Member
Mcdonalds
01.2020 - 05.2021
High School Diploma -
Beaver Brae Secondary School
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