Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brynn Pepin

Cumberland Beach

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Ennio's Pasta House
04.2022 - Current
  • Delivered outstanding customer experiences by actively identifying guest needs and upselling menu items, directly contributing to increased revenue by surpassing sales goals.
  • Demonstrated leadership by mentoring new team members on service standards and guest engagement strategies, fostering a collaborative team environment.
  • Managed multiple priorities efficiently in a fast-paced setting, ensuring accuracy, speed, and consistent satisfaction for all guests.
  • Utilized strong interpersonal communication skills to resolve guest concerns quickly and professionally, strengthening customer loyalty.

Guest Service Agent and Content Creator

Ziptrek Ecotours
04.2024 - 09.2024
  • Collaborated closely with guides and operations staff to coordinate tour check-ins, manage bookings, and resolve last-minute scheduling or guest concerns, while actively upselling tour packages and add-ons to meet both guest needs and company goals.
  • Delivered clear and confident communication of tour logistics, safety protocols, and brand values in both front desk and on-site settings, helping guests feel informed, prepared, and fully engaged with their experience.
  • Exercised strong organizational and leadership skills by taking initiative through content creation, adapting to shifting priorities, and supporting team members during high-traffic periods.
  • Represented the brand with professionalism, enthusiasm, and a strong understanding of its mission, ensuring every guest interaction reflected the company’s commitment to environmental sustainability, adventure, and education.

Sales Floor Associate/Cashier

Appleby Home Hardware
04.2016 - 12.2021
  • Applied strong organizational skills to manage inventory levels, create appealing product displays, and efficiently handle cash transactions and customer service demands during high-traffic periods.
  • Communicated product knowledge and promotions clearly to customers, helping them make informed purchasing decisions and supporting overall revenue growth.
  • Resolved customer concerns quickly and professionally, enhancing customer loyalty and reinforcing the store’s commitment to service excellence.
  • Worked closely with team members to execute sales strategies, providing hands-on training to new associates on customer service, product knowledge, and sales techniques to drive team performance.

Education

Honours Bachelor of Arts - Communication Studies

Wilfrid Laurier University
Waterloo, ON
06-2025

Skills

  • Interpersonal Skills
  • Adaptability
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Leadership
  • Organization
  • Technical Skills
  • PRISM and Zaui (Management Systems)
  • Canva (Visual Content Design)
  • Microsoft Applications (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Slides, Drive)
  • Content Creation (Instagram, TikTok)

Certification

  • Ontario G Class Drivers License
  • Smart Serve Ontario Certificate
  • Wellness Education Certificate, Wilfrid Laurier University

Timeline

Guest Service Agent and Content Creator

Ziptrek Ecotours
04.2024 - 09.2024

Server

Ennio's Pasta House
04.2022 - Current

Sales Floor Associate/Cashier

Appleby Home Hardware
04.2016 - 12.2021

Honours Bachelor of Arts - Communication Studies

Wilfrid Laurier University

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Brynn Pepin