Brynn Pepin
Waterloo
Summary
Dedicated employee with a background in the restaurant industry, guest services, and retail. Demonstrated success in delivering outstanding customer service, consistently ensuring the prompt and accurate fulfillment of orders and requests. Proficient in multitasking, interpersonal, and problem-solving skills. Committed to delivering an excellent customer experience and always bringing forth a positive attitude to the environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER
Ennio's Pasta House
04.2021 - Current
- Demonstrated ability to interact with customers in a friendly and professional manner
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Used focus and memorization skills to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills
- Attended company and restaurant trainings and meetings to improve serving skills
Guest Service Agent
Ziptrek Ecotours
04.2024 - 09.2024
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Content Creator
Ziptrek Ecotours
04.2024 - 09.2024
- Applied current editing and photography tools to tell great stories about the company.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Offered suggestions and ideas to the marketing team to enhance the online platform which resulted in positive feedback.
- Created a diverse range of content with a great understanding of viral trends, shaping ideas into unique and successful content.
SALES ASSOCIATE/CASHIER
Appleby Home Hardware
04.2016 - 08.2020
- Performed opening and closing duties such as counting money in the register drawer and setting up registers for the day's business transactions
- Built strong relationships with customers by being knowledgeable on product offerings and providing assistance to customers with their purchases
- Assisted in training new hires on store policies and procedures related to operating a successful retail store
- Developed an understanding of retail operations including inventory management, stocking shelves, merchandising displays, store cleaning and maintenance
- Identified opportunities to increase sales through suggestive selling techniques
- Demonstrated excellent communication skills while interacting with customers and staff members to ensure positive experiences for all parties involved
Education
Bachelor of Arts (B.A.) - Communication Studies
Wilfrid Laurier University
Waterloo, ON04-2025
Skills
- Collaboration
- Problem-solving
- Adaptability
- Interpersonal skills
- Diligent
- Resilience
Languages
English
Certification
Smart Serve Certificate
Timeline
Guest Service Agent
Ziptrek Ecotours
04.2024 - 09.2024
Content Creator
Ziptrek Ecotours
04.2024 - 09.2024
SERVER
Ennio's Pasta House
04.2021 - Current
SALES ASSOCIATE/CASHIER
Appleby Home Hardware
04.2016 - 08.2020
Bachelor of Arts (B.A.) - Communication Studies
Wilfrid Laurier University
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