Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Joel Serna

Oxnard

Summary

Proven team player and problem-solver, I significantly reduced employee turnover at Stone Fire Grille through innovative training programs, enhancing customer satisfaction. Skilled in cash handling and known for a positive demeanor, I excel in high-pressure environments, always prioritizing guest experience and operational efficiency.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Chick-fil-A
06.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.

Front of House Trainer

Stone Fire Grille
09.2023 - 06.2024
  • Reduced employee turnover by implementing effective training programs for new hires.
  • Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
  • Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
  • Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
  • Reinforced company culture and values within the workplace through consistent messaging during staff trainings.

Cashier

The Cheesecake Factory
07.2021 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front of House Employee

Popeyes
10.2019 - 07.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

Education

Diploma -

Oxnard High School
Oxnard, CA
06.2021

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Phone etiquette
  • Professional appearance
  • Cash handling proficiency

Volunteer work

I’ve coached third and fourth grade basketball at new harvest Christian school

I volunteer at Chick-fil-A with holiday events

I am currently volunteering at Oxnard high school as an assistant baseball coach

Timeline

Front of House Employee

Chick-fil-A
06.2024 - Current

Front of House Trainer

Stone Fire Grille
09.2023 - 06.2024

Cashier

The Cheesecake Factory
07.2021 - 06.2023

Front of House Employee

Popeyes
10.2019 - 07.2021

Diploma -

Oxnard High School

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Joel Serna