Brydgyt Crow
Cambridge,ON
Summary
Skilled Manager providing leadership to associates and technicians, and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.
Overview
19
19
years of professional experience
Work History
Benefits Administrator
- Complete online forms
- Answer employee questions regarding benefits program
- Dispatcher
- Received all tasks through Ontario1Call
- Prioritized workload for locators
- Received and Resolved all customer complaints
- Worked with utility companies in regards to damages
Material/Purchasing/CSC Associate
- SAP Super User for SD, SM & MM Modules
- Purchasing and tracking of all minor material
- Price negotiations with suppliers
- Inventory Control and record keeping
- Created quotations and contracts within SAP
- Resolve supplier issues related to Materials and Finance (invoicing and payment, etc.)
- Provide assistance with Bell support when required
- Manage financial information for team
- Track invoices and coordinate invoice distribution
- Running and monitoring MRP requirements
- Managed and monitored effective cost reduction
- Provided analysis and reports as required
Industrial Relations Manager
- Tracking Grievances
- Accompanying VP to grievance and arbitration hearings
- Documenting unionized processes
- Tracking of expense reports and budgets
Billing & Locates Manager
DistinctTech, Control Center
Etobicoke, Ontario
01.2017 - 11.2018
- Managed daily operations of 20 employees
- Responsible for managing the day to day operations of the control center/billing & Locates teams
- Acted as an escalation point for customer satisfaction issues that were time sensitive
- Manage all customer workload
- Monitor and report on all billing for customers
- Provide daily and weekly workload reports
- Analyze weekly results
- Completed Quarterly internal Audits & Yearly audits with various auditors
- Manage Employee time entry through ADP
- Analyze and report on employee results
- Daily Billing & Performance management
- Motivated staff through individual coaching sessions, mentoring & career development
- Generated & analyzed statistical reports of KPI's for performance
- Continually worked with other department heads to increase overall productivity across the organization
- Participated in HR functions including policy development, interviewing & hiring decisions
- Conducted weekly/Monthly closing processes, accruals and journal entries
- Generated & balanced accounts payable reports
- Acknowledged for initiative & willingness to support the Finance Department in addition to current responsibilities
Control Center Manager / Line & Splicing Manager
VISTACARE COMMUNICATION
Brantford, Ontario
03.2016 - 01.2017
- Established & Monitored priorities for all internal technicians
- Scheduled all Line & Splicing technicians workload
- Completed all invoicing to Bell Canada in SAP
- Daily & Weekly updates provided to the customer
- Analyze and report on employee results
- Daily Billing & Performance management
Control Center Manager
EXPERTECH NETWORK INSTALLATIONS INC
Toronto, Ontario
07.2013 - 03.2016
- Manage and schedule contractor workload
- Monitor subcontractor billing
- Assist in rollout of Vendor portal for both core & non-core vendors
- Develop & Implement sub-contract & non-core processes
- Carrying out staff appraisals, managing performance and disciplining staff
- Analyze and report on contractor results
- Collaborate with external auditors, providing in-depth assistance with corporate audits
CSC Project Support Associate
Toronto, Ontario
03.2010 - 07.2013
- Assisting in processes for Contract management group
- Training summer student on SAP processes & contract process
- Working with subcontractors, and subcontract managers on a daily basis
- Working with Finance ensuring payment is made for subcontractors
- Ensuring contract invoices are processed and tracked
- Invoice/Bill complete jobs
- Problem solving as required for project integrity
- Analysis & Tracking of ongoing projects
- Building jobs in SAP
- Assisting other teams to ensure demands are met
Payroll Administrator
G-Tel Engineering
London, Ontario
06.2008 - 03.2010
- Accounts payable & Receivable
- Verifying invoicing & cost saving initiatives
- Cash Flow management
- Completing Government forms including GST & WSIB
- Financial reporting as requested by Auditors and Senior Management
- G/L Account management, ADP EZLabour & Pay@Work
- Provide training to all staff on EZLabour manager time entry
- Managing Time entry
- Reporting on absences
- Issuing Record of Employments
Material Master Administrator
Warner Brothers Home Video
Toronto, Ontario
07.2007 - 06.2008
- Create/Manage material processes for all material master related topics
- Provide internal support for MM module
- Train users on MM related changes/additions
- Implementation of Open Text in regards to material creation
ERP Analyst
ENGEL CANADA INC
Guelph, Ontario
09.2006 - 03.2007
- Provided internal support for SAP modules
- Created Business Process Procedures for new and existing procedures
- Implemented KANBAN material replenishment system
- Provided reports to senior management weekly, and as required
SAP Support Analyst
EXPERTECH NETWORK INSTALLATIONS INC
London, Ontario
07.1999 - 09.2006
- Master Data maintenance
- Backup Support Analyst for Sales & Distribution and Service Management modules
- Test SAP system enhancements
- Training process group, managers, technicians and associates on all process changes
- Tracking costs for External Contractors
- Process failed IDOC's on a daily basis
- Process implementation as required
- Support for managers, associates, & contractors as required
Education
CHRP Designation Courses Human Resource Management Organizational Behaviour For HR ManagersCompensationTraining & Development Financial & Managerial AccountingRecruitment & Selection2001- 2007OMDP Courses For Certification Personal Success Human Relations Management For Results Communications Training in The Workplace Dealing With Difficult People Managing Conflict in The WorkplaceConversational French -
CONESTOGA COLLEGE
Cambridge, ON2010
OSSD - undefined
PARKSIDE COLLEGIATE INSTITUTE ST. THOMAS
1997
Skills
- Account management
- Billing
- Budgets
- Coaching
- Contract management
- Cost reduction
- Customer satisfaction
- Financial reporting
- Human Relations
- Internal Audits
- Inventory Control
- Invoicing
- Managerial Accounting
- Mentoring
- Negotiations
- Human resources background
- Employee coaching
- Recruitment/staffing
- Payroll administrator
- Benefits administration
- Audit preparation and reporting
Timeline
Billing & Locates Manager
DistinctTech, Control Center
01.2017 - 11.2018
Control Center Manager / Line & Splicing Manager
VISTACARE COMMUNICATION
03.2016 - 01.2017
Control Center Manager
EXPERTECH NETWORK INSTALLATIONS INC
07.2013 - 03.2016
CSC Project Support Associate
03.2010 - 07.2013
Payroll Administrator
G-Tel Engineering
06.2008 - 03.2010
Material Master Administrator
Warner Brothers Home Video
07.2007 - 06.2008
ERP Analyst
ENGEL CANADA INC
09.2006 - 03.2007
SAP Support Analyst
EXPERTECH NETWORK INSTALLATIONS INC
07.1999 - 09.2006
Benefits Administrator
Material/Purchasing/CSC Associate
Industrial Relations Manager
CHRP Designation Courses Human Resource Management Organizational Behaviour For HR ManagersCompensationTraining & Development Financial & Managerial AccountingRecruitment & Selection2001- 2007OMDP Courses For Certification Personal Success Human Relations Management For Results Communications Training in The Workplace Dealing With Difficult People Managing Conflict in The WorkplaceConversational French -
CONESTOGA COLLEGE
OSSD - undefined
PARKSIDE COLLEGIATE INSTITUTE ST. THOMAS