Brycen Carpentier
Summary
Motivated and tech-savvy professional with a proven track record in government security, remote customer support, and online income generation as a day trader. Adept at multitasking, problem-solving, and thriving in fast-paced virtual environments. Seeking a full-time work-from-home position where I can leverage my analytical mindset, customer-centric attitude, and disciplined work ethic.
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
6
6
years of professional experience
Work History
Security Guard (Government Contract)
Commissionaires Canada
01.2024 - Current
- Provide security, access control, and visitor management for federal government facilities, ensuring strict compliance with departmental protocols.
- Conduct foot patrols, monitor CCTV, and respond to alarms and emergencies, reducing incident response time by 20%.
- Maintain detailed logbooks and draft incident and occurrence reports for supervisors and client stakeholders.
- Trusted keyholder and first point of contact for after-hours issues; consistently recognized for professionalism and reliability.
Day Trader & Online Income Creator
Self-Employed
01.2022 - Current
- Execute intraday strategies on NASDAQ and major FX pairs, averaging 1–2% monthly growth while strictly managing 1% risk per trade.
- Maintain detailed trading journal and analytics dashboards to refine edge and improve expectancy.
- Developed disciplined routine balancing London/NY sessions with other professional commitments.
Team Lead
The Hot Potato
01.2021 - Current
- Supervise 6-person crew, coordinate prep, and uphold EOHU food-safety standards during peak hours.
- Introduced data-driven inventory tracker that cut waste by 12% in first quarter.
Support Chat Agent (Remote, Contract)
Apple
01.2023 - 01.2024
- Resolved an average of 60+ customer inquiries per shift via chat and occasional voice calls, maintaining a 95% CSAT score.
- Guided users through iOS/macOS troubleshooting, Apple ID verification, and warranty/AppleCare processes.
- Logged cases in Salesforce and escalated complex issues, meeting all KPI targets for handle time and first-contact resolution.
- Consistently praised for empathy, clear communication, and ability to simplify technical concepts.
Cook
The Hot Potato
01.2019 - 01.2020
- Prepared burgers, fries, and menu items; lifted 50 lb potato bags and maintained spotless workstations.
- Collaborated closely with peers to deliver quick, high-quality service and positive customer experiences.
Education
Certificate - Business Management – Entrepreneurship
Algonquin College
High School Diploma - undefined
St. Thomas Aquinas High School
Skills
- Government & corporate security (access control, CCTV, incident reporting)
- Remote customer service (calls & chat)
- Trade analysis & risk management
- Microsoft 365 & Google Workspace
- CRM & ticketing tools (Salesforce, Zendesk)
- SQL & data reporting basics (Oracle SQL, Tableau)
- Team leadership & training
- Weight-training discipline → consistency & punctuality
Accomplishments
1. Resolved an average of 60+ chat inquiries per shift while maintaining a 95% Customer Satisfaction (CSAT) rating.
2. Achieved first-contact resolution on 88% of tickets by streamlining troubleshooting processes.
3. Reduced average response time by 15% through proactive engagement and shortcut optimization in Zendesk.
4. Recognized by team leads 3 months in a row for outstanding empathy and clarity during high-stress tech escalations.
5. Created a personal knowledge base of 100+ canned responses and guides, improving handle time and efficiency.
6. Coached 2 new hires on live chat procedures, leading to 20% faster onboarding and smoother ticket handoffs.
7. Logged and documented over 1,200+ support interactions with minimal error rate in Salesforce.
8. Handled multi-chat queues of up to 4 concurrent sessions without sacrificing quality or resolution speed.
9. Defused over 100+ escalated customer issues, retaining loyalty and avoiding refunds in 80% of cases.
10. Volunteered for AppleCare pilot team to test updated UI interface, providing usability feedback that influenced rollout.
Additional Highlights
- Fluent in English; basic conversational French.
- Reliable fibre-optic internet (1 Gbps) and dual-monitor home office.
- Passionate about personal fitness; daily weight-training routine reinforces consistency and focus.
Languages
English
Full Professional
Interests
- Design and Build Websites
- Gym Workouts
- App Development
- Coding and Programming
Timeline
Security Guard (Government Contract)
Commissionaires Canada
01.2024 - Current
Support Chat Agent (Remote, Contract)
Apple
01.2023 - 01.2024
Day Trader & Online Income Creator
Self-Employed
01.2022 - Current
Team Lead
The Hot Potato
01.2021 - Current
Cook
The Hot Potato
01.2019 - 01.2020
High School Diploma - undefined
St. Thomas Aquinas High School
Certificate - Business Management – Entrepreneurship
Algonquin College
Similar Profiles
David NoonanDavid Noonan
Security Official at Commissionaires CanadaSecurity Official at Commissionaires Canada
Chw-Han YUChw-Han YU
Access Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with CommissionairesAccess Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with Commissionaires
Cherisse BourgeauCherisse Bourgeau
Commissionaire at Commissionaires of CanadaCommissionaire at Commissionaires of Canada
SHUJAT TAHIRSHUJAT TAHIR
Security Team Leader at INAYA FACILITIES MANAGEMENTSecurity Team Leader at INAYA FACILITIES MANAGEMENT
Brandi AmodioBrandi Amodio
Security Officer at Signal SecuritySecurity Officer at Signal Security