Bryce Wu
Richmond,Canada
Summary
I am a skilled and results-driven service technician with hands-on experience in smart home automation, AV integration, and residential networking. At PureImage Technologies, I specialize in the installation, configuration, and maintenance of advanced home systems including Crestron, Control4, Lutron, 2N access control, and WattBox power management. I also deploy and troubleshoot network infrastructure using Araknis and UniFi platforms to support connected technologies. My foundation includes a Telecommunications Systems Technician diploma from BCIT and a CCNA certification. I bring a strong focus on system reliability, client satisfaction, and continuous learning—seeking to grow within environments that value smart technology, structured cabling, IP-based systems, and integrated AV solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Smart Technology Integration Specialist
PureImage Technology
06.2024 - Current
- Install, program, and maintain advanced AV, smart home, and security systems, including Crestron, Control4, Lutron, and 2N
- Configure and troubleshoot home networks using UniFi and Araknis systems to support reliable system communication
- Integrate WattBox remote power solutions for efficient energy and system management via OvrC
- Implement HVAC integration into smart platforms for seamless climate control
- Replace and program alarm communicators, keypads, and mainboards for security system upgrades and replacements
- Wire and configure power supplies, backup batteries, and network switches within structured security enclosures
- Set static IPs and DHCP reservations, upload revised programming, and configure alarm monitoring systems with full end-to-end testing
- Prepare and document zone lists, coordinate with monitoring providers, and resolve sensor sensitivity and delay issues
- Perform complete system integrations across AV, lighting, shading, security, HVAC, and networking in luxury residences
- Provide client support, testing, and training to ensure long-term satisfaction and functionality
Medical Office Assistant (Tech-Focused Admin Suppo
Elida Medical Centre
12.2021 - 09.2022
- Provided front-line support to patients and healthcare professionals in a fast-paced clinical environment
- Managed appointment scheduling, patient intake, and digital recordkeeping using EMR platforms
- Handled basic IT support including troubleshooting office hardware (printers, phones, internet connectivity)
- Maintained data accuracy and ensured compliance with privacy protocols in medical documentation
- Strengthened client-facing communication skills while developing foundational tech troubleshooting experience
Medical Office Assistant
CRC Health Centre
12.2020 - 11.2021
- Supported physicians and clinic managers with daily administrative operations and patient coordination
- Entered and maintained medical records and appointment data using clinic management software
- Assisted in resolving minor technical issues with office equipment and supported daily use of digital tools
- Ensured front-desk efficiency and professionalism in a bilingual client environment
- Developed process-oriented thinking and early exposure to tech-based operational workflows by
Administrative Assistant
Amherst Funeral & Cremation Services
10.2019 - 10.2020
- Managed client intake, service coordination, and document preparation with a high level of discretion and sensitivity
- Assisted in setting up basic AV equipment for ceremonies and presentations as needed
- Handled scheduling, client correspondence, and internal reporting in a structured office setting
- Developed strong interpersonal and organizational skills essential to support operations and client-facing work
Education
Diploma - Telecommunications Systems Technician
British Columbia Institute of Technology
Burnaby, BC05.2024
Diploma - Aircraft Maintenance
Canadore College of Applied Arts and Technology
North Bay, ON06.2016
Skills
- Smart Home Systems: Crestron, Control4, Lutron QS/RA3
- AV Integration: Multi-zone AV, lighting control, motorized shading
- Access & Security: 2N IP Verso, alarm systems, zone programming
- Networking: UniFi, Araknis, VLANs, reserved DHCP/static IPs, structured cabling
- Remote Management: WattBox (OvrC), system monitoring, firmware updates
- Client Support: On-site training, documentation, bilingual (English/Mandarin)
- Technical Strengths: Troubleshooting, IP configuration, live system testing
Certification
- Cisco Certified CCNA
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Accomplishments
- Completed Cisco Networking Academy training as part of BCIT’s Telecommunications Systems Technician program
- Gained hands-on experience with Cisco routers and switches, including device setup, CLI configuration, and backup management
- Configured and tested Layer 2 and Layer 3 networking features: VLANs, inter-VLAN routing, DHCP, static and dynamic routing (RIP, OSPF), and ACLs
Volunteering
- Set up, operated, and maintained audio-visual systems for weekly services, events, and live productions
- Provided real-time troubleshooting of microphones, mixers, projectors, and streaming gear to ensure uninterrupted operation
- Assisted with wiring, equipment calibration, and stage configuration for consistent sound and video quality
- Collaborated with church staff and volunteers to deliver AV support in both live and hybrid formats
- Gained practical experience in AV systems, signal flow, equipment maintenance, and user support
Timeline
Smart Technology Integration Specialist
PureImage Technology
06.2024 - Current
Medical Office Assistant (Tech-Focused Admin Suppo
Elida Medical Centre
12.2021 - 09.2022
Medical Office Assistant
CRC Health Centre
12.2020 - 11.2021
Administrative Assistant
Amherst Funeral & Cremation Services
10.2019 - 10.2020
Diploma - Aircraft Maintenance
Canadore College of Applied Arts and Technology
Diploma - Telecommunications Systems Technician
British Columbia Institute of Technology
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