Bryce Mouser
Elk Grove
Summary
To join an establishment where my skills can be utilized and improved upon and to gain additional experiences and skill sets.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ChevronTexaco
2016 - 2022
- Led customer service team in resolving inquiries and complaints efficiently.
- Developed training programs to enhance staff performance and service quality.
- Implemented process improvements that increased customer satisfaction scores.
- Analyzed customer feedback to identify trends and recommend changes.
- Coordinated cross-functional collaboration to address complex customer issues.
- Established key performance indicators to measure team effectiveness and efficiency.
- Mentored junior staff, fostering professional growth and skill development.
- Managed escalated issues, ensuring timely resolutions aligned with company policies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Enhanced team productivity with introduction of flexible working arrangements.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Coordinated with product development team to address frequent customer issues.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Collaborated with IT department to streamline customer data management.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pantry Chef, Dishwasher and Event Catering
The Sloughhouse Inn
03.2016 - 06.2016
- Prep salads and meats
- Set up and breakdown and food prep for catering events
- Prep necessary food needed for the daily menu
- Wash dishes as needed during and after meal seatings
- Keep work station clean, organized and sanitized at all times
- Cleaned and organized walk-in refrigerator daily
Prep Chef and Dish Washer
Valley Hi Country Club
12.2014 - 02.2015
- Prep necessary food needed for the daily menu
- Wash dishes as needed during and after meal seatings
- Keep work station clean, organized and sanitized at all times
89 Runner (School Work Experience)
CVS Pharmacy
02.2011 - 04.2011
- Retrieved shopping carts from parking lot and returned to front of store for easy retrieval by customers.
- Shelf facing and go backs, unpacked new products and moved the older product to the front of the shelf therefore facing the shelves. Go backs were the products that were out of date or damaged and were sent back to the manufacturer for company refund.
- Store maintenance, consisted of cleaning restrooms, taking out trash and vacuuming the floors.
- Customer service included answering customer’s questions and assisting them to locate specific products and explain to them about other products.
Education
Culinary Studies
Cosumnes River College
Sacramento, CA01.2015
General Education - undefined
Cosumnes Oaks High School
Elk Grove, CA01.2011
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- Relationship building
- Issue resolution
- Account management
- Staff training
- Positive and constructive feedback
- Schedule management
- Product knowledge
- Training and coaching
- Customer retention
- Conflict management
- Staff management
- Meticulous attention to detail
- Skilled trainer
- New hire training
- Employee scheduling
Certification
Serv Safe Certification Expires 2016
Timeline
Pantry Chef, Dishwasher and Event Catering
The Sloughhouse Inn
03.2016 - 06.2016
Prep Chef and Dish Washer
Valley Hi Country Club
12.2014 - 02.2015
89 Runner (School Work Experience)
CVS Pharmacy
02.2011 - 04.2011
Culinary Studies
Cosumnes River College
General Education - undefined
Cosumnes Oaks High School
Customer Service Manager
ChevronTexaco
2016 - 2022