Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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BRYANT C. RATCHFORD

Covina

Summary

Hardworking and well-educated individual seeking a job position where I can utilize my skills and capabilities to help maintain efficiency and organization in the workplace. I've operated as an employee of various personnel with years of experience building relationships, cultivating partnerships, and aiding businesses in sales and marketing. Knowledgeable in expanding sales connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

7
7
years of professional experience

Work History

Brand Representative & Sales Associate

Hollister Co
09.2022 - Current
  • Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
  • Documents sales by creating or updating customer profile records
  • Manages financial transactions
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
  • Alerts management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
  • Direct customers by escorting them to racks and counters
  • Receives and inspects shipment products
  • Inventories items using company software
  • Maintains correct quantities of items on shelves
  • Generates price labels for products
  • Document sales by creating or updating customer profile records
  • Alert management of potential security issues
  • Assist with inventory, including receiving and stocking merchandise
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
  • Maintains the cashier area and ensures it is clean and organized

Brand Representative & Sales Associate

Abercrombie & Fitch Co
09.2022 - Current
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Receives and inspects products
  • Inventories items using company software
  • Folding, cleaning, and ironing clothes and merchandise
  • Documents sales by creating or updating customer profile records
  • Manages financial transactions
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
  • Alerts management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Bookstore Sales Associate

Cal Poly Pomona
08.2022 - 10.2022
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments & ensure pricing is correct
  • Issue changes, receipts, refunds, or tickets
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Recommended merchandise to customers based on needs and preferences
  • Educated customers on product and service offerings
  • Escorted customers to products and pointed out complementary items to boost store sales

Physical Therapy Aide Intern

Brentwood Physical Therapy Clinic
05.2022 - 05.2023
  • Reviewed journals and various recourse actions to collect information on treatment and therapies.
  • Developed strong rapport with patients, fostering a supportive environment conducive for achieving optimal outcomes during their rehabilitation journey.
  • Enhanced patient mobility by providing gait training and balance exercises under therapist supervision.
  • Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans addressing individual patient needs.
  • Reinforced patient commitment to rehabilitation goals by consistently providing positive feedback and celebrating milestones achieved in therapy sessions.
  • Promoted a safe therapeutic environment through diligent monitoring of patients for signs of distress or discomfort.
  • Increased understanding of physical therapy concepts among patients by offering clear explanations and demonstrations when needed.
  • Supported positive patient outcomes through consistent reinforcement of prescribed therapeutic techniques during hands-on assistance in treatment sessions.
  • Improved patient comfort by assisting with proper positioning and support during therapy sessions.
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Observed patient tolerance and status during treatment to modify treatment program if necessary.
  • Worked one-on-one to restore function, relieve pain and prevent disability.
  • Leveraged usual and customary equipment to perform essential functions.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Administered massages and traction to relieve pain and prevent deformity.

Intern Athletic Trainer

Fit Republic
11.2020 - 08.2022
  • Developed strong working relationships with athletes, coaches, and administrators through effective communication skills.
  • Enhanced athlete performance by developing and implementing customized training programs.
  • Maintained accurate records of athlete injuries, treatments, and progress reports throughout the season.
  • Participated in community outreach events to promote the importance of proper athletic training and injury prevention.
  • Assisted in the rehabilitation of injured athletes, expediting their return to play.
  • Coordinated with medical professionals for referral and ongoing care of athletes with complex injuries or conditions.
  • Applied therapeutic modalities and procedures to treat injuries.
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
  • Assessed physical and physiological conditions of athletes to determine eligibility for competition.
  • Communicated with head trainer and doctors about patient needs.
  • Developed and implemented preventive programs to minimize injuries.
  • Evaluated and triaged athletic injuries for doctor.

Instacart Shopper & Delivery

Instacart
11.2020 - 09.2022
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
  • Assisting with loading and unloading items from vehicles
  • Providing customer service, answering questions, and handling complaints from clients
  • Adhering to assigned routes and following time schedules
  • Abiding by all transportation and delivery orders
  • Preparing reports and other documents relating to deliveries

Delivery Driver & Shopper

DoorDash Inc
11.2020 - 07.2022
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
  • Assisting with loading and unloading items from vehicles
  • Providing customer service, answering questions, and handling complaints from clients
  • Adhering to assigned routes and following time schedules
  • Abiding by all transportation and delivery orders
  • Preparing reports and other documents relating to deliveries

Sports Medicine

Heritage High School
08.2018 - 03.2020
  • Evaluating, preventing, and treating athletic injuries among student athletes by providing first aid, developing rehabilitation plans
  • Educating athletes on injury prevention, and collaborating with coaches and medical professionals to ensure optimal athlete health and performance
  • Utilized a broad range of massage techniques, including deep tissue and sports massages
  • Utilized a variety of sports and activities to teach students about teamwork, sportsmanship, and physical fitness
  • Applying taping and bracing techniques to support injured areas and prevent re-injury
  • Assessing athlete health concerns, including nutrition and hydration needs, and referring to appropriate healthcare providers when necessary

Education

Bachelor's Degree - Kinesiology

California State Polytechnic University, Pomona
Pomona, CA
05.2025

Skills

  • Highly Organized
  • Active Listening
  • Problem Solving
  • Good time management
  • Flexibility and Adaptability
  • Teamwork
  • Decision Making
  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Time Management
  • Microsoft Excel
  • Leadership
  • Communication
  • Microsoft PowerPoint
  • Ability to Work Under Pressure
  • Computer Skills
  • Effective Time Management
  • Adaptability
  • Customer Service
  • Leadership Skills
  • Microsoft Office
  • Communication Skills
  • Ability to Work in a Team
  • Flexibility
  • Ability to maintain regular and punctual attendance as well as adhere to schedule
  • Ability to multitask
  • Excellent communication skills
  • Basic Computer, PC, & Technological Knowledge
  • Loss Prevention Techniques
  • Product Knowledge
  • Proficient in use of technology (ie Tablet/Calculator, Computers, etc)
  • Organizational Skills
  • Communication & Social Skills
  • Good written and verbal communication skills
  • Home exercise programs
  • Geriatric physical therapy
  • Electrotherapy modalities
  • Mobility assistance

Personal Information

  • Place of Birth: Walnut Creek, CA
  • Date of Birth: February 16th, 2002
  • Mailing Address: 8615 E Arrow Hwy #235, Covina, CA 91722
  • Languages: English (Fluent) & Spanish (A1)

Timeline

Brand Representative & Sales Associate

Hollister Co
09.2022 - Current

Brand Representative & Sales Associate

Abercrombie & Fitch Co
09.2022 - Current

Bookstore Sales Associate

Cal Poly Pomona
08.2022 - 10.2022

Physical Therapy Aide Intern

Brentwood Physical Therapy Clinic
05.2022 - 05.2023

Intern Athletic Trainer

Fit Republic
11.2020 - 08.2022

Instacart Shopper & Delivery

Instacart
11.2020 - 09.2022

Delivery Driver & Shopper

DoorDash Inc
11.2020 - 07.2022

Sports Medicine

Heritage High School
08.2018 - 03.2020

Bachelor's Degree - Kinesiology

California State Polytechnic University, Pomona

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BRYANT C. RATCHFORD