BRYAN ORTIZ
Yorba Linda
Summary
Performance-oriented Service Advisor bringing 9-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
9
9
years of professional experience
Work History
Service Writer
AutoNation Toyota
08.2024 - 07.2025
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Writer
Pacific Automotive
02.2018 - 08.2024
- Recommended appropriate maintenance services based on vehicle history and manufacturer guidelines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Navigated multiple computer systems and utilized search tools to find information.
Service Writer
Pep Boys
06.2016 - 12.2017
- Presented different repair options to customers to help each person make appropriate choices.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Yorba Linda High School
06.2016
Skills
- Management
- Product and service sales
- Strong organization
- Warranty claims processing
- Estimating costs
- Customer service expertise
LANGUAGE
English - Fluent
Spanish - Conversational
REFERENCES
- Kevin Viers
(Pacific Automotive Owner)
949-357-8043
- Carlos Lopez
(AutoNation Toyota Manager)
562-916-4954
Timeline
Service Writer
AutoNation Toyota
08.2024 - 07.2025
Service Writer
Pacific Automotive
02.2018 - 08.2024
Service Writer
Pep Boys
06.2016 - 12.2017
High School Diploma -
Yorba Linda High School
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