BRYAN ORTIZ
Yorba Linda
Summary
Performance-oriented Service Advisor bringing 9-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
9
9
years of professional experience
Work History
Service Writer
AutoNation Toyota
08.2024 - 07.2025
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Writer
Pacific Automotive
02.2018 - 08.2024
- Recommended appropriate maintenance services based on vehicle history and manufacturer guidelines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Navigated multiple computer systems and utilized search tools to find information.
Service Writer
Pep Boys
06.2016 - 12.2017
- Presented different repair options to customers to help each person make appropriate choices.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Yorba Linda High School
06.2016
Skills
- Management
- Product and service sales
- Strong organization
- Warranty claims processing
- Estimating costs
- Customer service expertise
LANGUAGE
English - Fluent
Spanish - Conversational
REFERENCES
- Kevin Viers
(Pacific Automotive Owner)
949-357-8043
- Carlos Lopez
(AutoNation Toyota Manager)
562-916-4954
Timeline
Service Writer
AutoNation Toyota
08.2024 - 07.2025
Service Writer
Pacific Automotive
02.2018 - 08.2024
Service Writer
Pep Boys
06.2016 - 12.2017
High School Diploma -
Yorba Linda High School
Similar Profiles
John Torres TerreroJohn Torres Terrero
Internet Sales Consultant at AutoNation ToyotaInternet Sales Consultant at AutoNation Toyota
MARIA SIMMONSMARIA SIMMONS
Payroll Support Coordinator/Accountant at AutoNation ToyotaPayroll Support Coordinator/Accountant at AutoNation Toyota
Keith CamioloKeith Camiolo
CFS Manager (F&I Mgr.) at AutoNation ToyotaCFS Manager (F&I Mgr.) at AutoNation Toyota
Yianni D. KosmidesYianni D. Kosmides
Consultant at BlueSky RoboticsConsultant at BlueSky Robotics
CHRISTY UNDERWOODCHRISTY UNDERWOOD
Data Entry Specialist at Orange County Transit AuthorityData Entry Specialist at Orange County Transit Authority