BRYANNE ANTOLIN
Sonora Inn & Hotel Lumberjack
Sonora
14
years of professional experience
Results-driven Front Office Manager with over 10 years in hospitality, specializing in hotel operations and guest relations. Expertise in leading teams, resolving concerns, training staff, and enhancing operational efficiency. Committed to delivering exceptional customer experiences while maintaining high service standards.
Work History
Front Office Manager
1 Year 6 Months- Managed daily front office operations for two hotel properties, ensuring efficient service and a positive guest experience.
- Supervised, trained, and supported front desk staff in hotel policies, procedures, customer service standards, and daily operations.
- Handled guest concerns and service recovery situations professionally and efficiently to maintain guest satisfaction.
- Assisted with reservations, room assignments, check-ins, check-outs, payments, and other front office responsibilities.
- Created and maintained operational procedures, employee guidelines, and guest communication materials to support consistency and efficiency.
- Worked closely with management and staff across multiple departments to coordinate daily hotel operations.
- Supported staffing needs and assisted with additional departmental responsibilities during high-volume periods and staffing shortages.
- Built strong relationships with guests while promoting a welcoming environment and supporting guest loyalty and hotel revenue.
- Provided administrative support and assisted with a wide range of day-to-day operational tasks to help ensure the successful operation of both properties.
Assistant General Manager
10 Months- Assisted with the overall daily operations of the hotel, supporting front office, housekeeping, and maintenance departments.
- Worked closely with the General Manager to ensure efficient hotel operations and a high standard of guest service.
- Supervised, trained, and supported staff while helping maintain company policies and operational standards.
- Resolved guest concerns and managed service recovery situations to enhance guest satisfaction.
- Assisted with staffing, scheduling, employee support, and day-to-day operational decision-making.
- Coordinated daily responsibilities and provided administrative support to streamline operations across departments.
- Supported hotel goals related to guest satisfaction, staff productivity, operational efficiency, and revenue.
Front Office Manager
3 Years 7 Months- Directed front office operations with a focus on hotel reputation, staff productivity, and operational efficiency.
- Managed daily front desk operations while maintaining high standards of guest service, professionalism, and efficiency.
- Supervised front desk employees and provided support during staffing shortages and high-volume periods.
- Trained and mentored staff members on company policies, daily responsibilities, customer service standards, and industry best practices.
- Resolved guest concerns promptly and professionally while working to maintain customer satisfaction.
- Developed positive relationships with guests that encouraged loyalty and supported hotel revenue.
- Provided administrative support and assisted coworkers with additional responsibilities.
- Provided administrative support and assisted coworkers with additional responsibilities as needed.
Front Desk Lead
2 Years 4 Months- Managed guest check-in and check-out procedures, reservations, payments, and account updates.
- Greeted, registered, and assigned guests to rooms according to their individual needs.
- Provided friendly and knowledgeable assistance to current and prospective guests.
- Greeted and registered guests, matching them with rooms based on individual preferences.
- Responded to guest inquiries and room requests by phone, email, and online platforms.
- Answered and directed incoming calls using a multi-line telephone system.
- Processed payments and updated guest accounts to reflect balance changes.
- Resolved guest concerns, delivering tailored information and effective solutions.
Wine Educator / Server
8 Months- Created memorable wine-tasting experiences by educating guests and recommending wines based on individual preferences.
- Recommended and upsold higher-end wines by presenting options within various price ranges.
- Upsold higher-end wines by presenting tailored options across price ranges, enhancing guest satisfaction.
- Educated guests on menu items and ingredients, enriching their tasting experience through informed choices.
- Assisted customers with loyalty program enrollment and completed required paperwork.
- Handled payments accurately, provided change, and printed customer receipts.
- Executed opening and closing procedures to ensure efficient daily operations and a seamless guest experience.
Front End Supervisor
1 Year 11 Months- Trained and shared best practices with team members to improve sales and customer service.
- Handled cash and credit card transactions while maintaining accuracy and excellent customer service.
- Addressed customer concerns and complaints professionally and in accordance with company policies.
- Welcomed customers and provided friendly, efficient service.
- Completed point-of-sale closing procedures, including counting and balancing the cash register.
- Maintained a clean, organized, and well-stocked store environment.
- Assisted with cleaning, restocking, and other operational duties during slower periods.
Sales Associate / Cashier
1 Year- Assisted customers with locating products and provided friendly customer service.
- Operated cash registers for cash, check, and credit card transactions.
- Maintained clean and organized checkout areas, displays, and fitting rooms.
- Stocked and replenished merchandise according to store layouts and merchandising standards.
- Identified and reported potential shoplifting incidents to management.
- Completed cleaning, organizing, and other store maintenance responsibilities.
Sales Associate / Cashier
3 Years- Welcomed customers and provided knowledgeable assistance with product selection.
- Educated customers about products to help ensure satisfaction with their purchases.
- Informed customers about upcoming sales, promotions, and special events.
- Operated cash registers and processed cash, check, and credit card transactions.
- Completed opening and closing procedures, including counting and balancing the cash register.
- Priced merchandise, stocked shelves, and assisted with inventory.
- Maintained a clean, organized, and welcoming store environment.
Education
High School Diploma
Skills
Hotel Front Office Operations
Reservations & Room Management
Guest Relations & Customer Service
Staff Training & Leadership
Team Scheduling & Supervision
Payment Processing & Cash Handling
Administrative Support
Call Center Management
Excellent Communication
Section name
One small note: because July 2026 is the current month, if you are still working at Sonora Inn & Hotel Lumberjack, your resume should say January 2025 – Present rather than January 2025 – July 2026. If your employment is ending at the end of July, then January 2025 – July 2026 is correct.
Timeline
Front Office Manager
Sonora Inn & Hotel Lumberjack
01.2025 - 07.2026Read More
Assistant General Manager
Best Western PLUS Sonora Oaks Hotel
10.2023 - 08.2024Read More
Front Office Manager
Best Western PLUS Sonora Oaks Hotel
03.2020 - 10.2023Read More
Wine Educator / Server
Michael David Winery
04.2019 - 12.2019Read More
Front Desk Lead
Best Western PLUS Sonora Oaks Hotel
11.2017 - 03.2020Read More
Front End Supervisor
Papa Murphy's
08.2016 - 07.2018Read More
Sales Associate / Cashier
Target
08.2015 - 08.2016Read More
Sales Associate / Cashier
R & R Beauty Supply
08.2012 - 08.2015Read More
Tokay High School
High School Diploma
Read More