Bryanna Szabon
Calgary,Alberta
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to client needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with clients and coworkers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
H&R Block
Airdrie
03.2023 - 05.2024
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Set up appointments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Both Closing and Opening.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Organized paperwork for efficient review by senior staff members.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Maintained accurate records of all client transactions and filings.
Cleaning Condos, Apartments, and Houses
TeamCo Properties
Calgary and Airdrie, Alberta
02.2022 - 02.2024
- Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Assisted with deep-cleaning projects as needed.
- Responded quickly to emergency cleaning requests.
- Used cleaning chemicals following proper guidelines.
Laundry Supervisor
CRMR Laundry
Calgary, Alberta
02.2019 - 04.2022
- Monitored machinery in operation to identify concerns, problem solve and make corrections or report complex problems
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
- Applied chemicals, sanitizes and powders safely and correctly
- Maintained safety practices at all times to protect personnel and laundry loads.
- Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
Customer Service Representative
Reno Depot
Calgary, Alberta
01.2015 - 01.2019
- Stock/Price changes, inventory control.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Educated customers on promotions to enhance sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained customer satisfaction while handling product returns quickly and professionally providing customer service.
- Counted money in drawers at beginning and end of each shift to ensure financial amounts were correct.
Education
Grade 12 -
Sturgeon Composite High School
Associate of Arts: Graphic Design -
Alberta's University Of The Arts
Medical Device Reprocessing Technician -
SAIT
IAHCSMM Certification -
Skills
- Teamwork
- Communication
- Problem solving
- Noticing small details
- Positive attitude
- Sale expertise
- Customer Service
- Time Management
- Report preparation
- Computer skills
- Credit and cash payments
- Paperwork Processing
- Data Entry
- Filing
Timeline
Customer Service Representative
H&R Block
03.2023 - 05.2024
Cleaning Condos, Apartments, and Houses
TeamCo Properties
02.2022 - 02.2024
Laundry Supervisor
CRMR Laundry
02.2019 - 04.2022
Customer Service Representative
Reno Depot
01.2015 - 01.2019
Grade 12 -
Sturgeon Composite High School
Associate of Arts: Graphic Design -
Alberta's University Of The Arts
Medical Device Reprocessing Technician -
SAIT
IAHCSMM Certification -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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